hi friends! University of Texas - San Antonio here!
Chasity from Georgia State
00:30:07Crystal Durham - NAU
hello everyone! Checking in from Northern Arizona University in Flagstaff
Hi everyone! Liz Feldman, Student Development Coordinator at Iowa State
hello everyone! Noah Rogers from Virginia Commonwealth University
Hello! University of Pittsburgh
Hi from Miami University Ohio
Courtney from the University of Georgia!
Washington State University
Hi NIRSA colleagues- Matthew from Ohio State University
Good afternoon from the University of Ottawa in Canada!
Nick D'Amato- UMass
hello from Georgia Southern!
Hi all! Andy from the University of Missouri-St. Louis
Greg Durham (not related to Crystal Durham, y'all) - Creighton University. Omaha, NE.
Hi everyone, Amanda from CSU, Chico
Hey Guys! Dan Yen from Rider University in NJ
Hello from The University of Alabama
Good afternoon, Drew from Rowan University.
Joining from Oklahoma State Univ.
00:30:42Max Miller, Swarthmore College
Happy Monday! Max Miller, Swarthmore College.
Good Afternoon! Maygan from South Alabama
Hi from University of South Carolina Beaufort!
Hey everyone!Noah Kramer - University of Minnesota Duluth
Good afternoon! University of Vermont
Hi to everyone.. From Fairfield U
Hi there! Courtney from University of Arizona!
Hey everyone! Ethan from Arizona State University here.
Natasha- Colorado State University
Hi everyone, Jeff Kingery from Case Western Reserve in CLE, OH
Ben - Minnesota State University, Mankato
Hi everyone! Mike from Indiana University here
Howdy Everyone! Christian Miller with Texas A&M University
Hey everyone - Leslee calling in from Portland State University
Hi from Oakland University - North of Detroit, Michigan.
Jackie Huff - Miami University , Ohio
Hi everyone! Michael Thomas, Berea College, Kentucky
Chris from Indiana University joining in - hello!
Hello from the University of Akron in Akron, Ohio
Brenna Lacey - Missouri Baptist University
00:32:34CJ Miller - USF Koret
Hi folx! CJ Miller from University of San Francisco
Hello Johanna from Texas Tech University
Hi All -- Andrew Reddish, Sacramento State
Hi y’all - Allie Bogard, Montana State University
hello all Mike Dominguez, Sonoma State
00:38:08Max Miller, Swarthmore College
Ideas for engagement during training
Staff engagement during virtual training
00:39:04Crystal Durham - NAU
tools to facilitate virtual training; what topics fit best for virtual training
Learn what tools people are using for developing online training
00:39:13Beckie Harper - Saint Mary's College
Length of trainings, how long is too long?
How to build staff community virtually.
I'm looking to hear from those of you that have already opened to see what challenges you've had so far
Wondering what priorities of trainings are for folks during this time
how to keep students engaged during virtual training
Best practices to adapt a in-person training to virtual to make it engaging and not a lecture
This will be my first time moving to virtual training so any tools to use and how to keep them engaging
How to keep virtual training engaging
how to adapt things you have to do in person to virtual
new engaging technology
00:42:26Crystal Durham - NAU
full-time staff will probably have to work some shifts as facility managers here
ISU - Full time staff have assigned shifts to be of support to students in terms of cleaning and working with patrons
We're not seeing the same level of student applications given the apprehension around working in areas with elevated risk. Pro staff is almost certainly going to be filling in at desks.
We have been talking about it in our All Staff meetings so we know that we will need to jump in as needed
Full time staff will be working on the floor to help with cleaning and patron interactions
We have let student staff know about it via our intent to return surveys
Full-time staff at Montana State are helping in Operations/Front desk shifts currently. Do not foresee this continuing past August 1/into the Fall semester.
Full Time Staff at TTU has been assigned to be "Professional on Duty".
We are still waiting to get our final FY 20-21 budget to know how impacted our student staffing budget will be. We have thrown around professional staff having to cover some student staff shifts.
We are relying primarily on students to reopen our facility but we are opening with reduced hours. If full-time are needed then we will work floor shifts as needed. We have been fortunate to keep a majority of our students employed during COVID
At Akron, we are looking at a 20%+ budget reduction which includes loss of pro & student staff positions, pro staff taking over responsibilities of student staff, and are looking at transitioning all non-essential trainings to be online
Full time staff will operate the building during our soft open before we have student workers.
Planning to have student staff cross train to help fill in gaps in other departments (than the dept that they were hired for). We sent out a Qualtrics survey to see if they're open to that
00:45:23Jonathan Johnston - A&M Commerce
00:46:07Jonathan Johnston - A&M Commerce
We emailed out to all student staff in other areas who had previously said they would like to stay around for summer.
We have a proposed reopen date of July 6. Similar to TTU, we are going to have a professional staff on site to help all hours we are open. This person is going to support the student staff with checkin, cleaning and conflict management. We want to prevent our students from being put in situations where they are having to de-escalate situations or conversations around “this person is not wearing a mask” or “this person is too close to me”
We will also have our students cross-trained in other positions in an effort to maximize the students and being able to give them hours with the loss of student positions
University of Florida - We started opening the facility with full-time staff only for the first two days, now we have students fully staffed during our open hours. We have at least one full-time staff member on site whose role is specifically to assist with patron needs or any conflict management that could come up. We trained student staff that was able to commit to returning, which includes cross training those who work other program areas. Training was all virtual.
00:47:54Crystal Durham - NAU
anyone having issues with wanting to get students cross-trained but the Facility Operations staff having too many people who want to return to work within that program area?
UT Austin - We are cross training students to work at our flagship facility that we will open first
Crystal: We will try our best to accommodate all who want to return. It may not be in their top choice department, but we at least want to give them opportunities
In response to Crystal's question - At UF we chose to bring students back by priority of the amount of hours they could commit to working weekly. So we specifically chose students who could commit to at least 15 hours per week, and then worked from there.
Doing biweekly individual check-ins with students, weekly if needed, as well as monthly social staff bonding for those who are interested.
I've been holding weekly virtual "drop-ins" on Houseparty for my students to stop in, like they would do if I were in my office. They have been very well received and my students love being able to interact face to face
Don't have a lot of data on results yet, but we have had our director send video messages to students. Particularly communicating updates and engaging in conversation about protests and racial equity. We find that our students like to hear from a source making big decisions
00:52:05Max Miller, Swarthmore College
Are you able to share a link to this presentation or will the actual presentation link be made available through NIRSA Connect?
00:53:49Max Miller, Swarthmore College
To clarify, I know it is being recorded, but can you share the slides?
hi max - I’m happy to share the slides! Please email me at firstname.lastname@example.org
Qualtrics for everything!
Will anyone do some type of beginning of the year all-staff training virtually?
00:57:25Jonathan Johnston - A&M Commerce
Sac State: We will host our annual August All Staff Training (3 hours in length) virtually
We are discussing maybe doing our training through Canvas, an online module platform, or moving it to spring in person
We've created a canvas course for our employees. So, anything that can be done virtually, they will do via canvas and once completed, we will record a certain number of payroll hours.
Canvas course with video session and quizzes
also using Canvas with video sessions
For those that use Canvas - is that a paid service or free?
For those of you familiar with virtual trainings, what are the best ways to check for understanding that isn't just a simple multiple choice?
How do you keep long virtual training engaging?
Canvas is a paid service that often times is licensed at the University level
@matthew - I found that open answer questions have helped me get a better understanding of where are students are in their understanding of material.
@Greg - Do you find that students take time to answer those? My worry is that they'll breeze past it.
We currently use different options including having students submit videos, discussion posts responding to peers, and submitting 1 page essay responses, and quizzes
Hi Tara, at UMD we have found success with utilizing breakout rooms that have a guided/structured discussion where students can use their voices (often with other students that help to facilitate the conversations).
@Matthew, we will be administering our quizzes/checks as part of the in-person hybrid part of our training. This will also check their retention of the virtual content.
At Tulane in New Orleans, we are exploring using content on LinkedIn Learning to facilitate the virtual trainings for return to work.
@matthew - It happens, we just don't accept that answer, then we go over that content again with the student. So do they want to do it right the first time, or do the module over again :)
We created shells for each of our department areas so we can push out info to all students and just individual areas as well.
01:06:04Chris Geary - Indiana
Captivate also provides a fair amount of flexibility in creating the modules and adding interactivity - drag and drop, multiple choice with ability to correct incorrect responses so they don’t leave thinking they got it right.
We have used D2L (similar) - it is good because you can track who completes it and create and run quizzes. But, it is not very engaging unless you make video-based training.
Ohio State uses a training software called Cornerstone On Demand (licensed at the university level) I have found it pretty challenging to use and very detailed. We also use Camtasia to be able to create videos, but the software is really useful if you are trying to film a screen (train to use Fusion as an example)
Generally for us if it's introductory it can be online. If it's advanced, or a detailed process it will be in person
All of our introductory trainings, onboarding, and anything that is not skill based has moved to Brightspace, our platform for online classes.
01:13:10Jonathan Johnston - A&M Commerce
Were the virtual onboarding and introductory trainings for staff done before COVID or just as a result of COVID?
I hate brightspace. It's very boring and does not really allow for any type of engagement of the student. It's very prehistoric
Training for new skills - We had our pro staff that oversee the appropriate areas create videos about the main duties for each position. Students had never worked in those areas had to watch those videos prior to attending the Zoom training that all staff attended prior to return. This training mainly went over new COVID related skills such as cleaning, capacity limits, rotations, screening upon building entry, etc.
We have done a department-level virtual onboarding for several years now and will continue. Onboarding for job-specific tasks are done in-person
I did my onboarding virtually for my specific staff pre-covid, but our department put all of those intro & onboarding trainings post covid
01:17:14Jonathan Johnston - A&M Commerce
Thank you for responses! We have a department student staff onboarding and training but it has always been in person thus asking about virtual before covid.
are you paying your students for virtual training? if yes, flat rate or hourly based on how long you think it will take?
We launched GROW via Canva - We had the 1-on-1 meetings via ZOOM.
@Betsy: Yes, paying staff. All staff need to complete a Virtual Work Agreement first, then will be paid hourly
for the onboarding we pay them for an hour of work at their lowest pay rate.
01:19:24Jonathan Johnston - A&M Commerce
as we also have university required trainings that are online, we pay by hour and their primary pay rate.