Chat Transcript
Taylor Roby
hi friends! University of Texas - San Antonio here!
Rodney Pegues
Chasity from Georgia State
Crystal Durham - NAU
hello everyone! Checking in from Northern Arizona University in Flagstaff
Liz Feldman
Hi everyone! Liz Feldman, Student Development Coordinator at Iowa State
Noah Rogers
hello everyone! Noah Rogers from Virginia Commonwealth University
Alycia miller
Hello! University of Pittsburgh
Jennifer Wood
Hi from Miami University Ohio
Beckie Harper
Hi Chrissy!
Courtney Brown
Courtney from the University of Georgia!
Jared Lindorfer
Washington State University
Matthew Altendorf
Hi NIRSA colleagues- Matthew from Ohio State University
Amy Roberts
Good afternoon from the University of Ottawa in Canada!
Nicholas D'Amato
Nick D'Amato- UMass
Brian Veverma
hello from Georgia Southern!
Andy Bruni
Hi all! Andy from the University of Missouri-St. Louis
Greg Durham
Greg Durham (not related to Crystal Durham, y'all) - Creighton University. Omaha, NE.
Amanda Knutson
Hi everyone, Amanda from CSU, Chico
Daniel Yen
Hey Guys! Dan Yen from Rider University in NJ
Nick Donahue
UW Superior
Michael Migliaro
Hello from The University of Alabama
Drew D'Elia
Good afternoon, Drew from Rowan University.
Brittney Jacobs
Joining from Oklahoma State Univ.
Max Miller, Swarthmore College
Happy Monday! Max Miller, Swarthmore College.
Maygan Williams
Good Afternoon! Maygan from South Alabama
Lindsey Logue
Hi from University of South Carolina Beaufort!
Noah Kramer
Hey everyone!Noah Kramer - University of Minnesota Duluth
Shelby Smith
Good afternoon! University of Vermont
Betsy Blagys
Hi to everyone.. From Fairfield U
Courtney Copp
Hi there! Courtney from University of Arizona!
Ethan Cobb
Hey everyone! Ethan from Arizona State University here.
Natasha Davila
Natasha- Colorado State University
Jeff Kingery
Hi everyone, Jeff Kingery from Case Western Reserve in CLE, OH
Benjamin Nelson
Ben - Minnesota State University, Mankato
Mike Jones
Hi everyone! Mike from Indiana University here
Christian Miller
Howdy Everyone! Christian Miller with Texas A&M University
Leslee Peterson
Hey everyone - Leslee calling in from Portland State University
Marie Vanbuskirk
Hi from Oakland University - North of Detroit, Michigan.
Jackie Huff
Jackie Huff - Miami University , Ohio
Michael Thomas
Hi everyone! Michael Thomas, Berea College, Kentucky
Chris Geary
Chris from Indiana University joining in - hello!
Aaron Brooks
Hello from the University of Akron in Akron, Ohio
Brenna Lacey
Brenna Lacey - Missouri Baptist University
CJ Miller - USF Koret
Hi folx! CJ Miller from University of San Francisco
Johanna Valencia
Hello Johanna from Texas Tech University
Andrew Reddish
Hi All -- Andrew Reddish, Sacramento State
Allie Bogard
Hi y’all - Allie Bogard, Montana State University
Mike Dominguez
hello all Mike Dominguez, Sonoma State
Monica Towner
TBD??
Max Miller, Swarthmore College
TBD!
Maygan Williams
Ideas for engagement during training
Brittney Jacobs
Staff engagement during virtual training
Crystal Durham - NAU
tools to facilitate virtual training; what topics fit best for virtual training
Chris Geary
Learn what tools people are using for developing online training
Beckie Harper - Saint Mary's College
topics
Andrew Reddish
Length of trainings, how long is too long?
Leslee Peterson
How to build staff community virtually.
Matthew Altendorf
I'm looking to hear from those of you that have already opened to see what challenges you've had so far
Liz Feldman
Wondering what priorities of trainings are for folks during this time
Jennifer Wood
how to keep students engaged during virtual training
ERIN CAMPBELL
Best practices to adapt a in-person training to virtual to make it engaging and not a lecture
Courtney Brown
This will be my first time moving to virtual training so any tools to use and how to keep them engaging
Andrew Reddish
How to keep virtual training engaging
Daniel Yen
how to adapt things you have to do in person to virtual
Mike Dominguez
new engaging technology
Crystal Durham - NAU
full-time staff will probably have to work some shifts as facility managers here
Liz Feldman
ISU - Full time staff have assigned shifts to be of support to students in terms of cleaning and working with patrons
Greg Durham
We're not seeing the same level of student applications given the apprehension around working in areas with elevated risk. Pro staff is almost certainly going to be filling in at desks.
Chris Geary
We have been talking about it in our All Staff meetings so we know that we will need to jump in as needed
Andy Bruni
Full time staff will be working on the floor to help with cleaning and patron interactions
Chris Geary
We have let student staff know about it via our intent to return surveys
Allie Bogard
Full-time staff at Montana State are helping in Operations/Front desk shifts currently. Do not foresee this continuing past August 1/into the Fall semester.
Jared McCauley
Full Time Staff at TTU has been assigned to be "Professional on Duty".
Courtney Brown
We are still waiting to get our final FY 20-21 budget to know how impacted our student staffing budget will be. We have thrown around professional staff having to cover some student staff shifts.
Traci Smith
We are relying primarily on students to reopen our facility but we are opening with reduced hours. If full-time are needed then we will work floor shifts as needed. We have been fortunate to keep a majority of our students employed during COVID
Aaron Brooks
At Akron, we are looking at a 20%+ budget reduction which includes loss of pro & student staff positions, pro staff taking over responsibilities of student staff, and are looking at transitioning all non-essential trainings to be online
Jillian Dolciato
Full time staff will operate the building during our soft open before we have student workers.
Andrew Reddish
Planning to have student staff cross train to help fill in gaps in other departments (than the dept that they were hired for). We sent out a Qualtrics survey to see if they're open to that
Jonathan Johnston - A&M Commerce
Same Andrew
Jonathan Johnston - A&M Commerce
We emailed out to all student staff in other areas who had previously said they would like to stay around for summer.
Mary Barnhart
We have a proposed reopen date of July 6. Similar to TTU, we are going to have a professional staff on site to help all hours we are open. This person is going to support the student staff with checkin, cleaning and conflict management. We want to prevent our students from being put in situations where they are having to de-escalate situations or conversations around “this person is not wearing a mask” or “this person is too close to me”
Aaron Brooks
We will also have our students cross-trained in other positions in an effort to maximize the students and being able to give them hours with the loss of student positions
Jackie Sherman
University of Florida - We started opening the facility with full-time staff only for the first two days, now we have students fully staffed during our open hours. We have at least one full-time staff member on site whose role is specifically to assist with patron needs or any conflict management that could come up. We trained student staff that was able to commit to returning, which includes cross training those who work other program areas. Training was all virtual.
Crystal Durham - NAU
anyone having issues with wanting to get students cross-trained but the Facility Operations staff having too many people who want to return to work within that program area?
Erin Wells
UT Austin - We are cross training students to work at our flagship facility that we will open first
Andrew Reddish
Crystal: We will try our best to accommodate all who want to return. It may not be in their top choice department, but we at least want to give them opportunities
Jackie Sherman
In response to Crystal's question - At UF we chose to bring students back by priority of the amount of hours they could commit to working weekly. So we specifically chose students who could commit to at least 15 hours per week, and then worked from there.
Jillian Dolciato
Doing biweekly individual check-ins with students, weekly if needed, as well as monthly social staff bonding for those who are interested.
Aaron Brooks
I've been holding weekly virtual "drop-ins" on Houseparty for my students to stop in, like they would do if I were in my office. They have been very well received and my students love being able to interact face to face
Matthew Altendorf
Don't have a lot of data on results yet, but we have had our director send video messages to students. Particularly communicating updates and engaging in conversation about protests and racial equity. We find that our students like to hear from a source making big decisions
Max Miller, Swarthmore College
Are you able to share a link to this presentation or will the actual presentation link be made available through NIRSA Connect?
Max Miller, Swarthmore College
To clarify, I know it is being recorded, but can you share the slides?
Chrissy Galli
hi max - I’m happy to share the slides! Please email me at cgalli@berkeley.edu
Andrew Reddish
Qualtrics for everything!
Leslee Peterson
Will anyone do some type of beginning of the year all-staff training virtually?
Jonathan Johnston - A&M Commerce
???
Andrew Reddish
Sac State: We will host our annual August All Staff Training (3 hours in length) virtually
Liz Feldman
We are discussing maybe doing our training through Canvas, an online module platform, or moving it to spring in person
Jillian Dolciato
We've created a canvas course for our employees. So, anything that can be done virtually, they will do via canvas and once completed, we will record a certain number of payroll hours.
Nick Donahue
Canvas course with video session and quizzes
Alycia miller
also using Canvas with video sessions
Sarah Moskal
For those that use Canvas - is that a paid service or free?
Matthew Altendorf
For those of you familiar with virtual trainings, what are the best ways to check for understanding that isn't just a simple multiple choice?
Tara Gilkey
How do you keep long virtual training engaging?
Chett Miller
Canvas is a paid service that often times is licensed at the University level
Greg Durham
@matthew - I found that open answer questions have helped me get a better understanding of where are students are in their understanding of material.
Matthew Altendorf
@Greg - Do you find that students take time to answer those? My worry is that they'll breeze past it.
Liz Feldman
We currently use different options including having students submit videos, discussion posts responding to peers, and submitting 1 page essay responses, and quizzes
Luke Verdi
Hi Tara, at UMD we have found success with utilizing breakout rooms that have a guided/structured discussion where students can use their voices (often with other students that help to facilitate the conversations).
Jillian Dolciato
@Matthew, we will be administering our quizzes/checks as part of the in-person hybrid part of our training. This will also check their retention of the virtual content.
Deonte Screven
At Tulane in New Orleans, we are exploring using content on LinkedIn Learning to facilitate the virtual trainings for return to work.
Greg Durham
@matthew - It happens, we just don't accept that answer, then we go over that content again with the student. So do they want to do it right the first time, or do the module over again :)
Tara Gilkey
Thanks, Luke!
Jillian Dolciato
We created shells for each of our department areas so we can push out info to all students and just individual areas as well.
Chris Geary - Indiana
Captivate also provides a fair amount of flexibility in creating the modules and adding interactivity - drag and drop, multiple choice with ability to correct incorrect responses so they don’t leave thinking they got it right.
Leslee Peterson
We have used D2L (similar) - it is good because you can track who completes it and create and run quizzes. But, it is not very engaging unless you make video-based training.
Matthew Altendorf
Ohio State uses a training software called Cornerstone On Demand (licensed at the university level) I have found it pretty challenging to use and very detailed. We also use Camtasia to be able to create videos, but the software is really useful if you are trying to film a screen (train to use Fusion as an example)
Liz Feldman
Generally for us if it's introductory it can be online. If it's advanced, or a detailed process it will be in person
Aaron Brooks
All of our introductory trainings, onboarding, and anything that is not skill based has moved to Brightspace, our platform for online classes.
Jonathan Johnston - A&M Commerce
Were the virtual onboarding and introductory trainings for staff done before COVID or just as a result of COVID?
Aaron Brooks
I hate brightspace. It's very boring and does not really allow for any type of engagement of the student. It's very prehistoric
Jackie Sherman
Training for new skills - We had our pro staff that oversee the appropriate areas create videos about the main duties for each position. Students had never worked in those areas had to watch those videos prior to attending the Zoom training that all staff attended prior to return. This training mainly went over new COVID related skills such as cleaning, capacity limits, rotations, screening upon building entry, etc.
Matthew Altendorf
We have done a department-level virtual onboarding for several years now and will continue. Onboarding for job-specific tasks are done in-person
Aaron Brooks
I did my onboarding virtually for my specific staff pre-covid, but our department put all of those intro & onboarding trainings post covid
Jonathan Johnston - A&M Commerce
Thank you for responses! We have a department student staff onboarding and training but it has always been in person thus asking about virtual before covid.
Betsy Blagys
are you paying your students for virtual training? if yes, flat rate or hourly based on how long you think it will take?
Greg Durham
We launched GROW via Canva - We had the 1-on-1 meetings via ZOOM.
Andrew Reddish
@Betsy: Yes, paying staff. All staff need to complete a Virtual Work Agreement first, then will be paid hourly
Aaron Brooks
for the onboarding we pay them for an hour of work at their lowest pay rate.
Jonathan Johnston - A&M Commerce
as we also have university required trainings that are online, we pay by hour and their primary pay rate.
Greg Durham
GregDurham@creighton.edu
Chris Geary - Indiana
Thank you so much for putting this together!
Deonte Screven
Thanks yall!