Chat Transcript
Deonte Screven - Tulane University, New Orleans
What does re-opening look like for member services where you are?
Dora Aguilera TCU
We are in conversations about what cleaning, number of occupants, and other safety measures.
Megan Choiniere - Oakland University
Hi Sandy Wilson!
Deja'Nay Gilliam, UC Davis
Would love to revisit membership promotions again! What are some of you offering once you reopen?
Anthony U of Central Arkansas
Q: Do you or will you require a RSVP to come in or allow a number and then one in/out?
Sandy Corsi - Boston College
At Boston College we also stopped guest passes in March and will most likely stop them on reopening at least for a while
Brianna Greenough - Grand Rapids Community College
We have been talking about doing a one in one out kind of operation, but we are trying to plan what kind of staffing that would require
Mike Chadee - UT Southwestern
We are discussing limiting guest access as well. Similar mindset, keeping access to our facility limited to individuals who are already on campus anyways. Only those with a UT Southwestern ID badge would be eligible for Day/Guest passes.
Brianna Greenough - Grand Rapids Community College
In regards to having a limit of people in certain areas, we have been in discussion of having a staff member stationed at each area. Although we have a much smaller facility than many of you. We have also discussed removing a number of pieces of equipment from the fitness center to spread them out more within the space we have
Anthony U of Central Arkansas
Clapping hands to @Pam.
Monica - UIUC
We are discussing how to use Connect2 for counts to a live update on our website so folks can also see what the status of the facility is and determine if they'd like to come in or not depending on varying levels of busy.
Corrine Pruett - WVU
@Monica, we also use Connect2's live widget feature.
Anthony U of Central Arkansas
The Small Programs chat was also on the same idea of monitors.
Victoria Roberts - Clemson
@Monica and Corrine, are you planning on adjusting/lowering area #'s to keep people from "flooding" certain areas?
Marion Spearman - UGA
For those that are doing one in/one out or a reservation system, is that for the summer months, or are you anticipating that carrying over to fall?
Pam Hightower
one idea on the director's chat today was that with things like basketball being pretty impossible with distancing, a school was going to move fitness eq to that space to increase distance between equipment
Sharon Murdock - West Texas A&M
Does anyone have other offices or classes housed in the facility? How would you handle keeping track of people using the facility?
Robin Embry
What type of parameters are being placed on allowing customers: Temperature checks, proof of non-positive test results?
Monica - UIUC
Thanks, @Corrine; we have just discussed...no one has dug into what options are available- good to know there's an actual widget for it. @Victoria yes, we will have machines blocked off and are discussing a new "max capacity" for each floor.
Danielle Anderson - Fairfield University
We may be moving equipment into the field house and only having every other cardio equipment in usage as well as limiting members and doing away with guest passes.
Victoria Roberts - Clemson
Sharon, we do at Clemson! They're in our admin section though so theoretically do not come into contact with others
Mike Chadee - UT Southwestern
We more than likely will be opening with limited activities. If we decide to not allow things such as pick-up basketball, we might move cardio equipment to gym space to assist with spacing.
Dora Aguilera TCU
we are talking about spacing equipment and using stickers on the floor.
Christine Panella
We see a potential that we could host classes in our building, which is a concern for us. But we have some of the largest spaces on campus in our gyms
Deonte Screven - Tulane University, New Orleans
Thoughts on allowing/disallowing basketball on the court(s) in consideration of social distancing?
Brianna Greenough - Grand Rapids Community College
We do have our exercise science department in our facility as well so we have been discussing having limited staff in office day to day
Megan Choiniere - Oakland University
Deonte we are disallowing basketball and eliminating all equipment rentals
Deonte Screven - Tulane University, New Orleans
Thanks @ Meg. We are doing the same with equipment rentals, but some are considering allowing basketball. Personally, I think the same should be done for all contact sports at least in the facility/on-site.
Teresa Clements
I can’t imagine a way to manage what will certainly turn into “pick up” basketball games. My guess is we will eliminate basketball in our first opening phase.
Deonte Screven - Tulane University, New Orleans
@ Teresa agreed!
Megan Choiniere - Oakland University
When it comes to basketball I think individual use should be considered however as we know 1 turns into 2 turns into 3
Mike Chadee - UT Southwestern
We likely will not allow pick-up basketball. Would be nice to still check-out equipment if somebody just wanted to get some shots up, however, there's always the risk of individuals pushing the limits and shooting alone turns into H.O.R.S.E. which turns into 1on1, etc. etc.
Deonte Screven - Tulane University, New Orleans
@Robin Embry we are considering temperature checks for anyone attempting to access the facility and will look to follow CDC guidelines for specific temp ranges, etc.
Brianna Greenough - Grand Rapids Community College
I know for our first phase of opening we are having to be tested for a fever to come to work. We may continue this for users
Deonte Screven - Tulane University, New Orleans
Thanks @Meg and Mike!
Corrine Pruett - WVU
Does anyone offer a laundry service for patrons as an extension of locker services?
Kathryn Dunn - Loyola Chicago
Directors felt the exact opposite in the roundtable earlier today. We don't have the staffing for this, we don't have training/certifications for this, we don't have PPEs enough for this
Jeremy Chance - KU
KU offers "laundry service" in the sense of towel service - shower towels and workout towels.
Taylor Schiller - Virginia Tech
@corrine, we do towel service but we are going to discontinue that service in most of our phased openings
Deonte Screven - Tulane University, New Orleans
Corrine, we offer the laundry service but will be suspending it for the time being. BYOTowel.
Devon Wilde
Agreed
Jeremy Chance - KU
It's one of the things we're considering stopping in anticipated cuts.
Jeremy Chance - KU
Anticipated budget cuts*
Deja'Nay Gilliam, UC Davis
@Corrine, we provide free towel service but will likely discontinue that for awhile.
Anthony U of Central Arkansas
Get with the health clinic, legal, what is CDC doing (Deonte mentioned)...
Dora Aguilera TCU
We offer towel service and are looking at how handle this. We currently require folks to use towels on machines and provide them free of charge for check out. But they get turned in and we launder them. We are assessing to see if we are going to continue this and if so, how are we going to do so safely.
Schafaris Turner-San Jose State
For those doing temperature checks, what about the other symptoms? How are you vetting this?
Khara Burke - Southern Illinois University Carbondale
Has anyone thought about sending out a survey to your members asking what would help them feel comfortable to return to the facility?
Monica - UIUC
Has anyone discussed waivers regarding access and not following social distancing, etc. in our spaces?
Courtney Lyznicki - Purdue University
There are gyms updating their member agreements to include info on COVID-19 to help protect them more.
Deonte Screven - Tulane University, New Orleans
Great question @Khara
Robin Embry
This is from the State of Tennessee guidelines:Exercise Facilities Consumer Protection
Screen customers for illness upon entry to the gym:
Best practice: Temperature checks for every customer. Persons with temperatures above 100.4 degrees Fahrenheit should not be permitted on premise
Minimum: Question customers regarding COVID-19 symptoms
Have you been in close contact with a confirmed case of COVID-19?
Are you experiencing a cough, shortness of breath, or sore throat?
Have you had a fever in the last 48 hours?
Victoria Roberts - Clemson
@Khara I had not bit that is a great idea!
Kathy Obuszewski
risk is never 0, it’s about risk mitigation and accepting some. Everyday, we are facing 1000 viruses. So teach and inform.
Josh Lightfoot -UMBC
When spreading out equipment, would you allow people to just use fitness equipment and selectorized weight machine equipment. With free weights, a lot of people need spotters, there is a risk of there not being social distancing.
Brianna Greenough - Grand Rapids Community College
@Josh we talked about not having free weights available for the time being
Josh Lightfoot -UMBC
Thanks Brianna!
Stephon Porter UofSC
Has anyone had any discipline in place for patrons who do not abide by social distancing policies and if so what it look like. Is it an instant kick out, is it warning then you're gone, is it a strike system?
Daniel Perdue- UNC-Pembroke
that’s gotta go.
Brianna Greenough - Grand Rapids Community College
We used to do it, but we discontinued it
Melissa Bates SOU
@Stephen We will provide a warning and reminder and if they still do not adjust then we will have them leave the facility
Dave CU Boulder
Free towels but looking at eliminating for initial reopen. Our Env Health & Safety dept did have some recommendations if we continue (using cloth bag that goes in the wash, larger gloves, cover towel bin while transporting)
Gabor Jerkovits U of Regina
We eliminated towel service prior to the current situation. still do laundry service for athletics
Robin Embry
We have simply extended paid memberships to equal the time facilities have been closed.
Jeremy Chance - KU
@Robin - Same at University of Kansas.
Teresa Clements
We discontinued towel service a few years ago. Took awhile to “educate” some users, but everyone is fine with it now. Sustainability…We washed a lot of clean towels.
Wheatfall III, Oscee
We will continue towel service but have outline specific procedures on how to return and receive them
Schafaris Turner-San Jose State
We're extending memberships to cover for the time we closed, using a promo code for 50% off lockers ONLY if they had a locker for spring semester.
Dora Aguilera TCU
We are crediting current patrons for the dates closed. Offering them a refund if this is what they are more comfortable with. Most of our patrons are anxious and ready to get back. I get numerous emails daily to find out if we have a reopen date.
Lynn Wilson
Canceling sweat towel & shower towel service until further notice.
Dora Aguilera TCU
...this extension includes locker rentals.
Christine Panella
we offered “bonus” extra days based on your membership length for receiving an extension. to try to alleviate refund requests and make an extension more intriguing
Teresa Clements
What about locker rooms in regard to re-opening??
Marion Spearman - UGA
At UGA, we will not be charging for memberships for the first month that we reopen. In addition, we are extending those who had membership end dates during the closure.
Lynn Wilson
Our state/county is allowing us to open very soon but locker rooms will not be open to the public.
Monica - UIUC
We are offering credits towards future membership purchase OR a refund. Hoping to keep some members this way, but that way they can return on their own terms. Same for locker rentals, group fitness, as well.
Stephanie Fung UCD
what about restrooms? do you limit how many people are in at a time?
Dave CU Boulder
For Locker Rooms - talking about making the day use lockers, rental lockers to eliminate the turnover from person to person through the day.
Mike Chadee - UT Southwestern
Same question about locker rooms. Curious if anybody has discussed this yet. Ours are way too small to maintain proper distancing.
Dora Aguilera TCU
As for the locker rooms we are using floor stickers for distancing and mirror signs.
Monica - UIUC
@Teresa good question! We have discussed if locker rooms are open, are only bathrooms, not showers, not day use lockers, etc.
Teresa Clements
*Lynn, Are your restrooms in the locker rooms?
Wheatfall III, Oscee
Memberships have been extended into the fall based on 2020 expiration dates. We will prorate the membership from there. Lockers have also been extended to all who purchased them until Aug 1. Patrons can receive refunds if they choose which will be back dated to the actual date we shut down and they will not receive these extended services
Brianna Greenough - Grand Rapids Community College
We have started talking about reorganizing our staff to accommodate those changes
Renee Seay - USF Tampa
What is the eariest date institutions are possibly planning to open? Currently, USF Tampa is waiting on governor Desantis live conference some time today to determine if we are able to open on May 9th. The "stay @ home " expires tomorrow @12:01am on May 1st
Lynn Wilson
Yes, restrooms are in the locker rooms. We will need to block those off somehow.
Wheatfall III, Oscee
For programs we have extended coupons and promo codes that can be applied to the same program next fall. We have deadlines by which they need to use them as well.
Stephanie Fung UCD
Locker room and restrooms with social distancing!
Stephanie Fung UCD
strategies to be able to manage this?
Christine Panella
does fusion have the capability to automatically email members who received an extension with their new membership end date?
Dora Aguilera TCU
We will be emailing patrons whose memberships are extended as a PR move.
Courtney Lyznicki - Purdue University
We have though about just tarping the gym floors
Christine Panella
we were looking to do the same, just curious if there was an ability to automatically have it done. all our members have different end dates- so it’d be a bit easier if so!
Gabor Jerkovits U of Regina
We’ve used portable power supply boards if we’ve moved equipment to other areas of our building.
Christine Panella
we lay vinyl down on our gym floor- it’s quite the process, but protects it very well
Christine Panella
thank you MC!
Diane Gutierrez
yes, email would be great @Pam
Gwendolyn Reed
We have talked about not having them open in the beginning, leaving the bathroom section open only.
Gwendolyn Reed
This would all be posted on social media a head of time as well as sending an email to each of our members.
Pam Hightower
support@innosoft.ca or schedule a time with us here to assist you with Fusion Query Builder, if you need us https://calendly.com/fun-education/feature-demo
Gwendolyn Reed
We are adding the amount of days that we are closed onto locker rentals and memberships.
Meaghan McCrane
How are people handling locker clearance/students who are graduating and left town but left items in their lockers
Robin Embry
Yes, lockers are a tricky situation, we are going to take a phased approach and that may be in phase four of the plan. Is there a real risk in locker rooms greater than in other parts of the facilities though?
Brittany Barten
OHIO is extending memberships by the same number of days we're closed, but has offered a refund option as well. Most members are staying on with us. For members that expire during our closure we will keep a log for them to redeem those days when we return.
Gwendolyn Reed
Our Facility person has been bagging the belongings of each locker as the person contacts us. He bags the belongings, schedules a time, opens the front door, and put the bag outside the door. Watches them pick it up and waves.
Taylor Schiller - Virginia Tech
@Meaghan, we are allowing a 2-week period before we open that folks can come to the facility and be walked down to their locker o get their items if they are not ruining. We communicated it and it has seemed to go over well.
Monica - UIUC
@Meaghan we got approval to reach out to those who have requested locker access and those graduating this semester and let them in with 15 minute increments this last Monday. Will reevaluate again if necessary.
Christine Panella
we are doing curbside locker pick up too!
Gwendolyn Reed
Christine, it is working for us without any person to person contact.
Dora Aguilera TCU
We have already had some graduating students contact us about their personal belongings in their locker. I email them back with a date and time to pick up their stuff. They are not allowed in the facility. I get their stuff, bag it and meet them at the front door. They have to show me their ID through the glass, step back and I put the bag outside the door.
Brittany Barten
We're not allowing day-use lockers when we return, but are considering utilizing our "bay" structure in the locker rooms to open and close sections throughout the day to complete additional cleaning. As members request their locker belongings, we are scheduling a time with our facility contacts to let them collect those items.
Christine Panella
glad to hear that Gwendolyn !
Dora Aguilera TCU
we are not giving any deadline for refunds.
Monica - UIUC
We have to have all refunds processed by June 15 otherwise they just get the credit to their account. Same fiscal year.
Dora Aguilera TCU
most of those contacting us want an extension not a refund.
Priscilla Gaona
we did that at Georgia Tech. We gave a 2.5 weeks to submit a refund request (Qualtrics form) instead of a "store credit"
Brittany Barten
If they did not request a refund, they will receive an extension. But we haven't put a date on requesting the refund.
Mike Chadee - UT Southwestern
Big question for us with Locker Rooms will be how it affects membership. Many of our fac/staff use the facility mid-day and I assume many will not want to continue membership if they can't use locker room facilities/showers. Will have to keep that in mind when we bring membership payments (payroll deduction, credit cards) back online when we open.
Christine Panella
is anyone considering allowing X amount of people in locker room at a time vs closing completely
Devon Wilde
That would be great!
Gwendolyn Reed
Yes! This is very helpful!
Lynn Wilson
Our state has dictated no locker rooms so makes that easy.
Jeremy Chance - KU
These are nice simply for seeing the NIRSA fam!
Anthony U of Central Arkansas
Thank you all again. Wash your hands.
Andrew Castagna - UMass Boston
Very helpful … thanks !!
Robin Embry
Thanks Everyone!!!
Monica - UIUC
Thank you!! Looking forward to more. Stay healthy!
Christine Panella
thank you for hosting and everyone for sharing!
Brianna Greenough - Grand Rapids Community College
Thank you!!
Danielle Anderson - Fairfield U
Thank you!
Susan Smith UNCW
Thanks!
Giancarlo Provo - UW Seattle
Thank you
Gabor Jerkovits U of Regina
👍
MC Martinez - Innosoft
Thank you! :)
Amanda Torres-Brooks
yes! these are always help with questions/considerations!
Josh Davis - PSU
Thanks!
Amanda Torres-Brooks
thank you!
Allison McCann
Thank you!!
Gwendolyn Reed
Stay well everyone!
Schafaris Turner-San Jose State
Thank you! Have a great day everyone!
Devon Wilde
Thank y'all!
Corrine Pruett - WVU
Thank you everyone! Stay happy & healthy!
Renee Seay - USF Tampa
thank you all for T
Lawrence Brown - Boise State
Thank You
Josh Lightfoot -UMBC
thank you!
Khara Burke - Southern Illinois University Carbondale
Thank you!
Allie Bogard - Montana State
Thanks y’all!
Heather Gilliam - Baylor
Keep hosting, thank you!
Denise Rabi MSU
Thank YOU
Sabrina Martinez
Thanks for all the info everyone!!
Stephanie Fung UCD
thankyou!
Melanie Alverio - Rowan University
Thanks!