In the wake of the global coronavirus pandemic, higher education staff throughout North America began increasingly expressed concern about compensation, work/life balance, and sense of agency over work. Job dissatisfaction not only affects morale and wellbeing, but also raises questions about both the perceived value and long term future of higher education. How can higher education address these issues, retain staff, and fundamentally transform its core conditions to assure a bright future?
To find out, ACUHO-I, NIRSA, SCUP, and Compass Group came together in March 2023 to create a survey of insights from our communities. The national survey of college and university staff was intended to better understand the challenges and benefits of careers in higher education, assess employee preparedness for various events or challenges, and identify opportunities to improve training and development. Over 440 respondents shared their feedback and this report summarizes the key findings.
Higher education’s challenges are complex and experienced staff are needed to lead into the future. Colleges and universities must commit to transformative measures that encompass improved compensation structures, more supportive working environments, increased training and development opportunities, and affirming and appreciative cultures. These actions, if implemented with staff-centric care, can reshape the higher education profession, attract and retain top talent, and ensure its relevance and impact on society for generations to come.
