Member Services; Personal/Professional Development
104 The Go-Giver: Five Laws for Stratospheric Success
0.1 NIRSA CEUs
Wednesday, April 1 • 11:10am – 12:10pm
Grapevine D
Kathryn Thies, Loyola University Chicago; and Stesha Heselius-Mashinchi, Southern Illinois University Edwardsville
The Go-Giver tells the story of an ambitious young man named Joe who yearns for success. Joe is a true go-getter. But sometimes he feels as if the harder and faster he works, the further away his goals seem to be. Learn the five laws of stratospheric success that Joe learned to help build his company and how they apply to campus recreation programs.
Core Competencies: Personal & Professional Qualities; Human Resource Management
Learning Objectives:
  1. Learn the five laws of stratospheric success, and identify ways those laws can be built into customer service.
  2. Learn how to balance between providing the best services possible and keeping within budget.
Member Services; Personal/Professional Development
148 Campus Recreation: One Cup at a Time
0.1 NIRSA CEUs
Thursday, April 2 • 9:50am – 10:50am
Grapevine 1-3
Craig Decker, Florida Atlantic University
Welcome to the coffee house where a cup of joe can change how you do business. Come learn principles from Starbucks CEO Howard Schultz, and how to apply them to what we do on a daily basis.
Core Competencies: Philosophy & Theory; Business Management; Human Resource Management; Programming
Learning Objectives:
  1. Learn four concepts from Starbucks to apply within your department or your particular program area.
  2. Create a specific plan to develop at least one principle into your program area.