Are you monitoring locker room capacity? If so, how?
00:39:20Duane - Queen's University
Has anyone changed their dress code to decrease skin-to-surface contact?
00:39:21Sandy Corsi - Boston College
At BC will close locker rooms, pool, basketball, water fountains except bottle fill.
Locker Rooms are ONLY allowed for restroom/wash hands. We put up some stanchions/tape/signs to eliminate "congregating" in locker rooms. We aren't allowing changing in there. You come in and workout what is on your body.
1 way entrance and 1 way exit in locker rooms, too
00:40:58Kathryn Dunn - Loyola Chicago
In Illinois showers and toilets must be open if the pool is open (state code)
00:41:07Darren Stolz - UBC
@Lynn - are you allowing members to bring in small bags if they can't put anything in lockers?
Darren - we are not allowing that. We aren't wanting to collect things from patrons. Our 2 staff in our Main Fitness area are walking around/cleaning/wiping down equipment, so we are trying to eliminate extra job requirements (with bags/keys/wallets/etc)
Renee from USF Tampa; if max is 30 people, how many staff do you have working on top of the capacity amount.
how do you track number of members in the facility?
00:42:45Kelly Smith-Queen's Univ
what is are your normal daily visits?
00:43:28Nick Lampert - CU Boulder
Do you have the counts on your website?
00:43:29Anthony U of Central Arkansas
Is anyone altering membership pricing due to the reduced capacity/spaces/programming available to members? I'm anticipating a lot of pushback from members if we're going to charge them full price for use of, at best, half the facility
Nick, we don't put the counts on our website, yet. We discussed the idea of trying to do a story on IG every 30 or 60 minutes, but haven't needed to, yet
When is that release?
00:45:19Corrine Pruett - WVU
If you use Connect2 you can display your live counts on your website.
00:45:35Christine Panella- Purdue
as of now- we are keeping prices the same.
00:45:46Mary Catherine Martinez
Beginning of June. Development is going through the end of May. Also, here is a link where you can sign up to provide feature feedback if you'd like :) http://eepurl.com/gu7IJ5
00:45:57Jeremy C - KU
Echo Christine! KU does not anticipate lowering rates.
00:46:01Josh Davis - PSU
as of now we are keeping ours the same
00:46:01Duane - Queen's University
any changes to dress code to reduce skin-to-surface contact?
00:46:23Christine Panella- Purdue
We are not changing our dress code at Purdue Duane
00:46:24Nick Lampert - CU Boulder
@corrine - Thanks we do have live counts with Connect2 but just seeing if CMU did their counts online.
00:46:25Jeremy C - KU
I would anticipate decreases in the numbers purchased, but I don't believe we're going to change rates.
00:46:52Susan Smith - UNCW
We use Connect2 for our live counts as well
00:46:55Kari Scott - FSU
For those that are allowing only F/S and students to start, how are you planning on retaining your Alumni & Affiliate members while other gyms are opening as well?
Is this going to be recorded to share with my staff?
thank you!! Im new to the membership group.
00:48:01Susan Smith - UNCW
We are looking at a phased opening. Students, then add Fac/Staff, then alumni, then last phase guests
00:48:33Christine Panella- Purdue
our prices have to be approved by our student life business office 1 full year in advanced. so we can't change prices and they aren't making exceptions right now!
Has anyone ran into not being able to have students work on campus in the fall?
00:51:43Corrine Pruett - WVU
We use the Fusion Go app and are excited to implement the "Digital ID" feature. If you haven't looked into it yet I would highly recommend! :)
00:52:13Jeremy C - KU
@Corrinne - KU is considering the same! Any challenges getting students and other members to download the app?
similar to a sportsmanship agreement is anyone requiring members to sign/abide to any social agreements? specific to social-distancing, etc.?
00:52:36Taylor Schiller - Virginia Tech
@Kelly - we have not heard anything about not letting students work in the fall, but we are not employing students during the summer. We are planning to run the facility with pro staff until the fall semester begins. This is at Virginia Tech.
00:53:23Christine Panella- Purdue
are any facilities doing temperature checks for each member upon entering?
00:53:35Kelly Cartner - UMSL
@Taylor - for the summer, are your hours very restricted because of that?
00:53:36Jeremy C - KU
@Kelly - Same as @Taylor. We're ending employment this week as the end of the Spring semester. When we reopen in the Fall, whenever that is, I think our challenge will be to get our staff numbers back up.
00:54:03Corrine Pruett - WVU
@Jeremy - We start encouraging students to download the app during orientations, have signage at our front desk, and educate members upon signup. So it has been pretty successful.
00:54:11Victoria - Clemson
@Christine - we aren't going to utilize for members, but may for our student staff.
00:54:26Taylor Schiller - Virginia Tech
@Kelly - yes, we are probably only going to be open M-F, no weekends. Open during the week from 6am-6pm, most likely!
00:54:40Anthony U of Central Arkansas
@Christine: We talked about it, but our clinic pushed that it was not necessary. Though the "Fever" question is part of the entrance criteria.
@christine, we are not going to do temperature checks unless it is mandated for several different reasons. We are considering doing checks for our student staff as well.
00:54:44Julie Faulkner - Minnesota
For those with Family memberships or Family days, is anyone limiting children in the facility during phased reopening?
00:55:02Renee Seay - USF Tampa
From: Renee @ USF; has any insitution been required to take temps of patrons before they are allowed enter the facility?
00:55:09Jeremy C - KU
@Corrinne - good to know! Sounds good. This would certainly replace the card-swipe. We also have a keypad that they can type in their ID or phone number. This would be a high touchpoint, so we're definitely excited about that as a touchless access option!
00:55:13Heather Gilliam - Baylor University
Baylor is also moving to the Fusion Go Digital ID. Trying to determine how to keep people from sharing their digital ID with a friend for entry. Our IT department does not let us have pictures of student/staff in our system.
00:55:16Kyle Pearen - Mount Royal University
Will anyone be "screening" customers and staff for signs of illness prior to entering the facility?
00:55:30Taylor Schiller - Virginia Tech
@Christine - @Victoris shared a tablet that includes biometrics and takes temperature also. I will drop that link in here if anyone wants to take a look!
Hi Kyle- UNH will be screening members prior to entering facilities. We have a set of 5 questions, and a temp will be taken
00:56:11Sandy Corsi - Boston College
AT BC we will adjusting our current waiver in Fusion to cover COVID-19 updates of precautions as well as risks
We screen all people entering the building.
00:56:16Jeremy C - KU
@Kyle - Our university has really emphasized "personal accountability." I believe we're hoping individuals, whether it be staff or members self-identify and not come in if they feel they may be a risk to others.
00:56:19Anthony U of Central Arkansas
@Kyle: We are. They are part of what the Dept of Health put out for gyms/fitness centers.
00:56:20Christine Panella- Purdue
we have not been instructed to require temp checks so far, but Purdue just required flu shots for all campus individuals as of fall. So we are keeping an open mind that additional requirements may come to us
00:56:23Corrine Pruett - WVU
@Heather - I took a screenshot of my Digital ID and it says "screenshot detected, school notified"
00:57:18Taylor Schiller - Virginia Tech
Temperature Check Tablet: https://auroramultimedia.com/products/tts-10/
00:57:24Kari Scott - FSU
Has anyone done any cool things for revenue generation while closed?
00:57:35Renee Seay - USF Tampa
From Renee @ USF: recently I had to complete a 5 screening questionnaire pertaining to COVID-19 before entering a dentist office, has any university considering the same type of "waiver" form knowing that this is an "honest" system
00:58:01Heather Gilliam - Baylor University
@Corrine - does it still permit entry off the screen shot even if someone is notified?
00:58:21Mary Catherine Martinez
For FusionGO IDs there is a notification sent to admins if someone takes a screenshot of their ID and we're also on the cusp of releasing unique barcodes with this same version of Fusion with the access counter and virtual program enhancements :)
00:58:58Corrine Pruett - WVU
@Heather & Mary Catherine - Thanks!
How are your student staff members dealing with everything, Lynn?
00:59:07Mary Catherine Martinez
so the unique barcodes would be the expiring variety - once a barcode is scanned/used it can't be used again, and every ~30 seconds, a new code will be generated and the old ones can't be used, either.
00:59:49Christine Panella- Purdue
when we asked students who we found were screenshotting the barcode, they just keep it as a picture in their phone so they don't have to open app each time. MC that upgrade would be awesome to have!!
01:00:26Nick Rodriguez SFSU
Are others offering refunds to faculty/staff/alumni/non-fee-paying students if requested? If so, are you doing it without questions asked or based on specific criteria?
01:00:39Anthony U of Central Arkansas
@Lynn: Did you have any type of COVID training prior to coming back?
01:00:46Jeremy C - KU
I was wondering how "Lynn" was responding while she was talking, lol!!
01:01:01Victoria - Clemson
@Nick we are refunding EVERYONE regardless of whether they want it or not. It has definitely been a process!
Anthony...not really. More of, read these guidelines and become comfortable
01:01:05Christine Panella- Purdue
@kari we haven't had any unique ideas for revenue yet. We have continued to sell PT sessions since people enjoy personal training virtual.
01:01:07Heather Gilliam - Baylor University
@Mary Catherine - that sounds great! Would they have to reauthenticate using SSO to create that new barcode each time they try to enter?
01:01:38Kathryn Dunn - Loyola Chicago
We are adding credit to account in Fusion instead of refunding
Nick, we sent communication indicating that we are extending memberships unless refunds are requested
01:01:51Christine Panella- Purdue
@Nick we emailed our members that we are offering extensions only. Refunds are provided if requested and it linked to a connect2 form. All refund requests are due back by May 30th.
01:01:51Mary Catherine Martinez
@Heather - I don't think they do. They can authenticate once for the barcode feature and then the code itself will change regularly as time goes by or they use that barcode. I can double check with Stu :)
aside from fee paying students, they were all partial refund
01:01:59Victoria - Clemson
@Jeremy - glad I'm not the only one who was wondering :)
01:02:03Kathryn Dunn - Loyola Chicago
The credit then can be used towards program registrations, memberships, towel/locker service when we reopen
01:02:20Kari Scott - FSU
@Nick - we are extending all memberships and partial refunds on request
01:02:32Christine Panella- Purdue
We are giving refunds to anyone who requests. We didn't want to be put in a situation to decide what's true or what deserves a refund. We sent to 4,000 people and have received 88 requests over the course of a week
01:02:42Michael Hughes - Colorado Mesa
I just realized I can change my name on here... sorry I didn't do that sooner, all haha
Tony Chavis UNC Pembroke Will extend members time when we open back up
01:04:23Susan Smith - UNCW
Thanks for sharing
01:04:24Renee Seay - USF Tampa
Thank you Lynn!
01:04:27Christine Panella- Purdue
01:04:28Jeremy C - KU
01:04:28Melissa Bates- Southern Oregon University
One of our VPs Said this was like nailing jello to a wall.
01:04:33Darren Stolz - UBC
Thanks for sharing @Lynn and @Michael!
01:04:43Jeremy C - KU
Great analogy, @Melissa!
01:04:45MC Martinez - Innosoft Fusion
Thank you for sharing all of that, Lynn and Michael!
01:05:11Susan Smith - UNCW
Looking at all the above
01:05:18Nick Rodriguez SFSU
@Kathryn we have considered issuing credit, too. But I’m anticipating some of those members finding a credit unusable if they have separated from the university or moved away, so am leaning towards refunding those. But unsure if we want to get in the details of trying to vet out what is legitimate and worthy of a refund vs what should be credit. Any push back so far on the credit route?
01:05:19Kari Scott - FSU
Most likely shields installed. Don't know what kind yet.
01:06:18Kathryn Dunn - Loyola Chicago
I've processed about 200 credits so far and gotten about 10 requests that say they are graduating and not returning to campus and requested refunds
01:06:29Sydney Ochoa - Cal State Fullerton
yes, we are doing one way in and out, plexiglass at our front desk, vinyl stickers on floor in lobby for social distancing. we have 3 turnstiles and only using 1 and 3.
01:06:36Kathryn Dunn - Loyola Chicago
those we are willing to do, but we didn't tell people refunds were an option until they asked
01:06:39MC Martinez - Innosoft Fusion
If anyone has Fusion questions that I missed or you didn't get to ask, you can email me or support:
you can always check with your Hockey facility if you have it. May be able to borrow some pieces or if they have extra. We have used it for a few things before this
01:07:17Taylor Schiller - Virginia Tech
@MC/@Pam - thank you both for being here in general and for offering additional support! It is so appreciated!
01:08:38Anthony U of Central Arkansas
We are propping all doors open as well.
01:08:53Michael Hughes - Colorado Mesa
we propped all doors, too!
Our university marketing and design is also working on creating service shields in varying sizes. Potentially will allow for quicker purchasing
01:09:11Sandy Corsi - Boston College
At BC when we open we will have one way in and one way out. We will also be adding Plexiglass to all work stations, i.e. check in, Member Services. Our Equipment Check out desk will be closed in the first 2 phases. Members will sign themselves in. Will look at having plexiglass on both sides - good point
01:09:17Christine Panella- Purdue
we wanted to prop, but some propped are against fire code
01:09:29MC Martinez - Innosoft Fusion
As a customer - lanes in the grocery store to only walk one way down the aisle is....not fun, ha! Especially with my child in tow >_<
01:09:39Michael Hughes - Colorado Mesa
we are also working with our Facilities Department to try and get the "foot door pulls" installed, too
01:09:55Sandy Corsi - Boston College
Is everyone opening their locker rooms in first phase?
01:10:16Michael Hughes - Colorado Mesa
@Sandy, our locker room doors are open. We don't have any line of sight issues
01:10:39Anthony U of Central Arkansas
@Sandy: Yes, but for toilet use and washing hands. No showers.
01:10:42Kelly Cartner - UMSL
the foot door pulls work for doors that aren’t super heavy
01:10:51Nick Lampert - CU Boulder
@Sandy - at CU we are opening up locker rooms for restroom use but not for changing or shower or locker use. Patrons come in ready to work out
01:10:51Kelly Cartner - UMSL
they don’t work well in our facility
where do you get the foot door pulls?
01:11:12Susan Smith - UNCW
What about family restrooms? Does anyone have those separate?
01:11:45Christine Panella- Purdue
We are still contemplating having locker rooms open. Which would allow locker use
01:12:15Steve Mayer-South Dakota
when are most schools planning on opening? May, June July August?
Is anyone opening their indoor walking/jogging track? (Birmingham-Southern College)
Does anyone have multiple facilities and are they rotating the usage or just staying with one
01:12:43Michael Hughes - Colorado Mesa
@Devon, we don't have family restrooms
01:12:59Taylor Schiller - Virginia Tech
@Steve, we are looking at an early-mid July opening at VT. That is what we are prepping for, but that can obviously change!
01:13:01Susan Smith - UNCW
We have cubbies spread out
01:13:04Anthony U of Central Arkansas
@Mike: Not in first phase, but discussing for next phase.
01:13:05Sydney Ochoa - Cal State Fullerton
we have some lockers outside the locker room that are day use but will not be utilizing them when we reopen
01:13:10Christine Panella- Purdue
we are keeping tracks closed indoors
01:13:11CJ Miller - University of San Francisco, Koret Rec
USF Koret will only have locker room open for restroom/sink access. We will be sectioning off the actual locker area. Patrons will need to contact Pro Staff to schedule a locker clearing in advance if they need items—we’ve been able to do these piece-meal while the facility is closed. We have a single user all gender bathroom on our pool deck that will be available for showers/changing.
01:13:38Christine Panella- Purdue
day use lockers, have a standing spot and approach locker bank area once the person in front of you steps away. Gym wipes on counter by locker area and ask users to wipe down before and after use.
June 1 - 25% on campus staff; July 1 - 50% on campus staff; August - 100% on campus staff is the goal we were told to aim for...
01:14:08Sandy Corsi - Boston College
AT BC we are closing off day lockers on the floors, at least through the first couple of phases.
01:14:34Christine Panella- Purdue
also for locker retrieval we use sign up genius and emailed out days/times to do curbside pick up only. We wanted to offer to graduates and those leaving campus permanently
01:15:11Michael Hughes - Colorado Mesa
at CMU we aren't allowing patrons to use day use lockers (at least for now)…
01:16:16Nick Lampert - CU Boulder
At CU, at the moment all lockers (day use and rentals) will be closed off until later
01:16:18Duane - Queen's University
We created a request form similar to ordering something online. We receive the request, print the form, clear the locker, bag it & attach the printed form, have generic times available for pick-up, they sign the form & leave it with us
01:17:49Anthony U of Central Arkansas
Our Exercise Science Dept is working on a survey for reopening. If you are interested, email Kim Eskola (firstname.lastname@example.org).
01:18:25Susan Smith - UNCW
01:18:26Anthony U of Central Arkansas
June 8 right now.
July 8 tentatively
UNH- Hopefully will find out more next tuesday
01:18:49Duane - Queen's University
Ontario is TBD currently.
01:18:49Stephanie Fung- UC Davis
has anyone allowed patrons to bring in their own workout items? like bands, belts, foam rollers, etc
01:18:50Dave Stewart - Towson University
Nothing set yet
01:18:55Jeremy C - KU
Very fluid. I would anticipate end of July or early August.
01:18:57CJ Miller - University of San Francisco, Koret Rec
No, but likely August before fall semester starts.
What are campuses with multiple facilities doing are you opening one or all or just a one or two
01:19:02Christine Panella- Purdue
gyms can open May 24th. We are aiming for July 6th if we can acquire all the necessary items to open safely
01:19:18Michael Hughes - Colorado Mesa
@Stephanie - we have not had anyone come in with any of that equipment. However, we are offering it on our floor currently
01:19:28Colleen Burford-UNC Greensboro
UNC Greensboro no date at this time
target of June 1
01:19:34Christine Panella- Purdue
@stephanie as of now, we are allowing members to bring in workout items since our equipment checkout will be closed
01:19:42Stephanie Fung- UC Davis
We are opening June 1 across campus with our certain guidelines. (Which are still being finalized!)
01:20:21Renee Seay - USF Tampa
From Renee Seay - USF Tampa - No definitive date at University of South Florida
01:20:27Christine Panella- Purdue
is anyone closing down areas of building mid day for cleaning
01:20:36Anthony U of Central Arkansas
From the local hospital's wellness center. Their info push to members.
01:21:00Jan Barfield-Auburn University
No date for opening for Auburn yet
01:21:09Kari Scott - FSU
@christine, we've discussed closing mid-day to deep clean
01:21:45Christine Panella- Purdue
01:22:09Taylor Schiller - Virginia Tech
@Christine - I am pretty sure we are looking into a Clorox 360 and just cleaning spaces at the end of the day. I like the idea about closing parts of the building to periodically clean though. Thanks for sharing!
01:22:16Christine Panella- Purdue
we are keeping bouldering and climbing wall closed in phase 1
01:22:51Christine Panella- Purdue
Taylor, we are doing that at night as well! We are looking at closing sections or levels throughout day for maybe an hour time frame or however cleaning takes!
@christine- at the university of Wyoming we are going to close mid day to clean and that will be done partially by our facility ops team
01:22:53Sandy Corsi - Boston College
BC will not open climbing wall for first couple of phases
01:22:55Anthony U of Central Arkansas
Closed as well, but outdoor equipment will be allowed to checkout.
SIUE - our climbing gym is closed during the summer usually, but no direction as to what that looks like for the fall semester.
Same here, Anthony. Wall is closed, but outdoor equipment can be checked out when we reopen.
01:23:57Jeremy C - KU
Love the interactions!
01:23:58Sandy Corsi - Boston College
01:24:00Susan Smith - UNCW
01:24:00Anthony U of Central Arkansas
Thank you all.
01:24:01Michael Hughes - Colorado Mesa
Thank you all! :)
01:24:05Dave Stewart - Towson University
01:24:06Corrine Pruett - WVU
Thank y'all!! Would be okay with continuing these even after opening!
01:24:11Renee Seay - USF Tampa
Thank you all for hosting
01:24:12Darren Stolz - UBC
01:24:22Christine Panella- Purdue
Thank you all!
01:24:26Lawrence Brown - Boise State
Thank you everyone!!!
This was very helpful! Thank you!
01:24:40Jan Barfield-Auburn University
Thank you Meagan Victoria and Taylor!
01:24:43MC Martinez - Innosoft Fusion
01:24:43Josh Davis - PSU
For more information, please contact Erin O’Sullivan, Director of Advocacy & Strategic Partnerships.