Chat Transcript
Anthony U of Central Arkansas
This summer: First phase are on campus students. Second phase are adding employees. No guests this summer.
Lynn Wilson
CMU opened Monday!
Mike Chadee - UT Southwestern
Only individuals with university badges. We will still allow guest/day passes, but only university staff, no outside community.
Christine Panella- Purdue
we are allowing all as of right now since there is no travel ban. Guest passes will be eliminated if we have a building capacity, to reserve spots for our members.
Taylor Schiller - Virginia Tech
@Lynn - can you speak to anything you have learned this week since reopening?
Sandy Corsi - Boston College
At Boston College we will have faculty staff and students only. No alumni, community memberships or guest passes Very limited opening.
Anthony U of Central Arkansas
@Lynn: All areas open or limited?
Darren Stolz - UBC
@Lynn: is your free weight section open?
Duane - Queen's University
Is anyone doing signout of free weights or are they still all general availability on the floor
Christine Panella- Purdue
what is your sanitize protocol between users
BRITTANY BARTEN
are student employees working or is it primarily professional staff?
Rebecca Harper
What hours are you open?
Lynn Wilson
hours are M-F 6am-7pm, S/Su 9am-6pm
Lynn Wilson
student employees are working some, but very limited staffing
Sharon Murdock - West Texas A&M
Is anyone opening a climbing tower?
Scott Vaculik - SHSU
Did you cover/close your water fountains?
Kelly Smith-Queen's Univ
How are you controlling entrance? is there a line up to get in?
Scott Vaculik - SHSU
Has anyone talked about closing water fountains?
Lynn Wilson
we are not opening climbing wall...
we covered water fountains, except water bottle filling stations
Scott Vaculik - SHSU
Thanks!
Lynn Wilson
We have one entrance and one exit. We have "x" marks every 10 feet, in the event of a line... so far - no line!
Melissa Bates- Southern Oregon University
@ Scott Vaculik - we have fill stations open. No fountain or push bars
Nick Lampert - CU Boulder
https://www.coloradomesa.edu/rec-center/reopening.html
BRITTANY BARTEN
Are you monitoring locker room capacity? If so, how?
Duane - Queen's University
Has anyone changed their dress code to decrease skin-to-surface contact?
Sandy Corsi - Boston College
At BC will close locker rooms, pool, basketball, water fountains except bottle fill.
Lynn Wilson
Locker Rooms are ONLY allowed for restroom/wash hands. We put up some stanchions/tape/signs to eliminate "congregating" in locker rooms. We aren't allowing changing in there. You come in and workout what is on your body.
Lynn Wilson
1 way entrance and 1 way exit in locker rooms, too
Kathryn Dunn - Loyola Chicago
In Illinois showers and toilets must be open if the pool is open (state code)
Darren Stolz - UBC
@Lynn - are you allowing members to bring in small bags if they can't put anything in lockers?
Lynn Wilson
Darren - we are not allowing that. We aren't wanting to collect things from patrons. Our 2 staff in our Main Fitness area are walking around/cleaning/wiping down equipment, so we are trying to eliminate extra job requirements (with bags/keys/wallets/etc)
Renee Seay
Renee from USF Tampa; if max is 30 people, how many staff do you have working on top of the capacity amount.
Danielle Anderson
how do you track number of members in the facility?
Kelly Smith-Queen's Univ
what is are your normal daily visits?
Nick Lampert - CU Boulder
Do you have the counts on your website?
Anthony U of Central Arkansas
Now Serving!!!
Nick Barber
Is anyone altering membership pricing due to the reduced capacity/spaces/programming available to members? I'm anticipating a lot of pushback from members if we're going to charge them full price for use of, at best, half the facility
Lynn Wilson
Nick, we don't put the counts on our website, yet. We discussed the idea of trying to do a story on IG every 30 or 60 minutes, but haven't needed to, yet
Rebecca Harper
When is that release?
Corrine Pruett - WVU
If you use Connect2 you can display your live counts on your website.
Christine Panella- Purdue
as of now- we are keeping prices the same.
Mary Catherine Martinez
Beginning of June. Development is going through the end of May. Also, here is a link where you can sign up to provide feature feedback if you'd like :) http://eepurl.com/gu7IJ5
Jeremy C - KU
Echo Christine! KU does not anticipate lowering rates.
Josh Davis - PSU
as of now we are keeping ours the same
Duane - Queen's University
any changes to dress code to reduce skin-to-surface contact?
Christine Panella- Purdue
We are not changing our dress code at Purdue Duane
Nick Lampert - CU Boulder
@corrine - Thanks we do have live counts with Connect2 but just seeing if CMU did their counts online.
Jeremy C - KU
I would anticipate decreases in the numbers purchased, but I don't believe we're going to change rates.
Susan Smith - UNCW
We use Connect2 for our live counts as well
Kari Scott - FSU
For those that are allowing only F/S and students to start, how are you planning on retaining your Alumni & Affiliate members while other gyms are opening as well?
Amanda Gallivan
Is this going to be recorded to share with my staff?
Amanda Gallivan
thank you!! Im new to the membership group.
Susan Smith - UNCW
We are looking at a phased opening. Students, then add Fac/Staff, then alumni, then last phase guests
Christine Panella- Purdue
our prices have to be approved by our student life business office 1 full year in advanced. so we can't change prices and they aren't making exceptions right now!
Kelly Cartner
Has anyone ran into not being able to have students work on campus in the fall?
Corrine Pruett - WVU
We use the Fusion Go app and are excited to implement the "Digital ID" feature. If you haven't looked into it yet I would highly recommend! :)
Jeremy C - KU
@Corrinne - KU is considering the same! Any challenges getting students and other members to download the app?
Ben Justice
similar to a sportsmanship agreement is anyone requiring members to sign/abide to any social agreements? specific to social-distancing, etc.?
Taylor Schiller - Virginia Tech
@Kelly - we have not heard anything about not letting students work in the fall, but we are not employing students during the summer. We are planning to run the facility with pro staff until the fall semester begins. This is at Virginia Tech.
Christine Panella- Purdue
are any facilities doing temperature checks for each member upon entering?
Kelly Cartner - UMSL
@Taylor - for the summer, are your hours very restricted because of that?
Jeremy C - KU
@Kelly - Same as @Taylor. We're ending employment this week as the end of the Spring semester. When we reopen in the Fall, whenever that is, I think our challenge will be to get our staff numbers back up.
Corrine Pruett - WVU
@Jeremy - We start encouraging students to download the app during orientations, have signage at our front desk, and educate members upon signup. So it has been pretty successful.
Victoria - Clemson
@Christine - we aren't going to utilize for members, but may for our student staff.
Taylor Schiller - Virginia Tech
@Kelly - yes, we are probably only going to be open M-F, no weekends. Open during the week from 6am-6pm, most likely!
Anthony U of Central Arkansas
@Christine: We talked about it, but our clinic pushed that it was not necessary. Though the "Fever" question is part of the entrance criteria.
Devon Wilde
@christine, we are not going to do temperature checks unless it is mandated for several different reasons. We are considering doing checks for our student staff as well.
Julie Faulkner - Minnesota
For those with Family memberships or Family days, is anyone limiting children in the facility during phased reopening?
Renee Seay - USF Tampa
From: Renee @ USF; has any insitution been required to take temps of patrons before they are allowed enter the facility?
Jeremy C - KU
@Corrinne - good to know! Sounds good. This would certainly replace the card-swipe. We also have a keypad that they can type in their ID or phone number. This would be a high touchpoint, so we're definitely excited about that as a touchless access option!
Heather Gilliam - Baylor University
Baylor is also moving to the Fusion Go Digital ID. Trying to determine how to keep people from sharing their digital ID with a friend for entry. Our IT department does not let us have pictures of student/staff in our system.
Kyle Pearen - Mount Royal University
Will anyone be "screening" customers and staff for signs of illness prior to entering the facility?
Taylor Schiller - Virginia Tech
@Christine - @Victoris shared a tablet that includes biometrics and takes temperature also. I will drop that link in here if anyone wants to take a look!
Jacquelyn Fotino
Hi Kyle- UNH will be screening members prior to entering facilities. We have a set of 5 questions, and a temp will be taken
Sandy Corsi - Boston College
AT BC we will adjusting our current waiver in Fusion to cover COVID-19 updates of precautions as well as risks
Lynn Wilson
We screen all people entering the building.
Jeremy C - KU
@Kyle - Our university has really emphasized "personal accountability." I believe we're hoping individuals, whether it be staff or members self-identify and not come in if they feel they may be a risk to others.
Anthony U of Central Arkansas
@Kyle: We are. They are part of what the Dept of Health put out for gyms/fitness centers.
Christine Panella- Purdue
we have not been instructed to require temp checks so far, but Purdue just required flu shots for all campus individuals as of fall. So we are keeping an open mind that additional requirements may come to us
Corrine Pruett - WVU
@Heather - I took a screenshot of my Digital ID and it says "screenshot detected, school notified"
Taylor Schiller - Virginia Tech
Temperature Check Tablet: https://auroramultimedia.com/products/tts-10/
Kari Scott - FSU
Has anyone done any cool things for revenue generation while closed?
Renee Seay - USF Tampa
From Renee @ USF: recently I had to complete a 5 screening questionnaire pertaining to COVID-19 before entering a dentist office, has any university considering the same type of "waiver" form knowing that this is an "honest" system
Heather Gilliam - Baylor University
@Corrine - does it still permit entry off the screen shot even if someone is notified?
Mary Catherine Martinez
For FusionGO IDs there is a notification sent to admins if someone takes a screenshot of their ID and we're also on the cusp of releasing unique barcodes with this same version of Fusion with the access counter and virtual program enhancements :)
Corrine Pruett - WVU
@Heather & Mary Catherine - Thanks!
Devon Wilde
How are your student staff members dealing with everything, Lynn?
Mary Catherine Martinez
so the unique barcodes would be the expiring variety - once a barcode is scanned/used it can't be used again, and every ~30 seconds, a new code will be generated and the old ones can't be used, either.
Christine Panella- Purdue
when we asked students who we found were screenshotting the barcode, they just keep it as a picture in their phone so they don't have to open app each time. MC that upgrade would be awesome to have!!
Nick Rodriguez SFSU
Are others offering refunds to faculty/staff/alumni/non-fee-paying students if requested? If so, are you doing it without questions asked or based on specific criteria?
Anthony U of Central Arkansas
@Lynn: Did you have any type of COVID training prior to coming back?
Jeremy C - KU
I was wondering how "Lynn" was responding while she was talking, lol!!
Victoria - Clemson
@Nick we are refunding EVERYONE regardless of whether they want it or not. It has definitely been a process!
Lynn Wilson
Anthony...not really. More of, read these guidelines and become comfortable
Christine Panella- Purdue
@kari we haven't had any unique ideas for revenue yet. We have continued to sell PT sessions since people enjoy personal training virtual.
Heather Gilliam - Baylor University
@Mary Catherine - that sounds great! Would they have to reauthenticate using SSO to create that new barcode each time they try to enter?
Kathryn Dunn - Loyola Chicago
We are adding credit to account in Fusion instead of refunding
Ben Justice
Nick, we sent communication indicating that we are extending memberships unless refunds are requested
Christine Panella- Purdue
@Nick we emailed our members that we are offering extensions only. Refunds are provided if requested and it linked to a connect2 form. All refund requests are due back by May 30th.
Mary Catherine Martinez
@Heather - I don't think they do. They can authenticate once for the barcode feature and then the code itself will change regularly as time goes by or they use that barcode. I can double check with Stu :)
Ben Justice
aside from fee paying students, they were all partial refund
Victoria - Clemson
@Jeremy - glad I'm not the only one who was wondering :)
Kathryn Dunn - Loyola Chicago
The credit then can be used towards program registrations, memberships, towel/locker service when we reopen
Kari Scott - FSU
@Nick - we are extending all memberships and partial refunds on request
Christine Panella- Purdue
We are giving refunds to anyone who requests. We didn't want to be put in a situation to decide what's true or what deserves a refund. We sent to 4,000 people and have received 88 requests over the course of a week
Michael Hughes - Colorado Mesa
I just realized I can change my name on here... sorry I didn't do that sooner, all haha
Tony Chavis
Tony Chavis UNC Pembroke Will extend members time when we open back up
Susan Smith - UNCW
Thanks for sharing
Renee Seay - USF Tampa
Thanks Lynn
Jasmine Mayes-Browning
Thank you Lynn!
Christine Panella- Purdue
Thanks Lynn!!!
Jeremy C - KU
Thanks, Lynn!!
Melissa Bates- Southern Oregon University
One of our VPs Said this was like nailing jello to a wall.
Darren Stolz - UBC
Thanks for sharing @Lynn and @Michael!
Jeremy C - KU
Great analogy, @Melissa!
MC Martinez - Innosoft Fusion
Thank you for sharing all of that, Lynn and Michael!
Susan Smith - UNCW
Looking at all the above
Nick Rodriguez SFSU
@Kathryn we have considered issuing credit, too. But I’m anticipating some of those members finding a credit unusable if they have separated from the university or moved away, so am leaning towards refunding those. But unsure if we want to get in the details of trying to vet out what is legitimate and worthy of a refund vs what should be credit. Any push back so far on the credit route?
Kari Scott - FSU
Most likely shields installed. Don't know what kind yet.
Kathryn Dunn - Loyola Chicago
I've processed about 200 credits so far and gotten about 10 requests that say they are graduating and not returning to campus and requested refunds
Sydney Ochoa - Cal State Fullerton
yes, we are doing one way in and out, plexiglass at our front desk, vinyl stickers on floor in lobby for social distancing. we have 3 turnstiles and only using 1 and 3.
Kathryn Dunn - Loyola Chicago
those we are willing to do, but we didn't tell people refunds were an option until they asked
MC Martinez - Innosoft Fusion
If anyone has Fusion questions that I missed or you didn't get to ask, you can email me or support:
mc.martinez@innosoft.ca
support@innosoft.ca
Zach Talstein
you can always check with your Hockey facility if you have it. May be able to borrow some pieces or if they have extra. We have used it for a few things before this
Taylor Schiller - Virginia Tech
@MC/@Pam - thank you both for being here in general and for offering additional support! It is so appreciated!
Anthony U of Central Arkansas
We are propping all doors open as well.
Michael Hughes - Colorado Mesa
we propped all doors, too!
Ben Justice
Our university marketing and design is also working on creating service shields in varying sizes. Potentially will allow for quicker purchasing
Sandy Corsi - Boston College
At BC when we open we will have one way in and one way out. We will also be adding Plexiglass to all work stations, i.e. check in, Member Services. Our Equipment Check out desk will be closed in the first 2 phases. Members will sign themselves in. Will look at having plexiglass on both sides - good point
Christine Panella- Purdue
we wanted to prop, but some propped are against fire code
MC Martinez - Innosoft Fusion
As a customer - lanes in the grocery store to only walk one way down the aisle is....not fun, ha! Especially with my child in tow >_<
Michael Hughes - Colorado Mesa
we are also working with our Facilities Department to try and get the "foot door pulls" installed, too
Sandy Corsi - Boston College
Is everyone opening their locker rooms in first phase?
Michael Hughes - Colorado Mesa
@Sandy, our locker room doors are open. We don't have any line of sight issues
Anthony U of Central Arkansas
@Sandy: Yes, but for toilet use and washing hands. No showers.
Kelly Cartner - UMSL
the foot door pulls work for doors that aren’t super heavy
Nick Lampert - CU Boulder
@Sandy - at CU we are opening up locker rooms for restroom use but not for changing or shower or locker use. Patrons come in ready to work out
Kelly Cartner - UMSL
they don’t work well in our facility
Danielle Anderson
where do you get the foot door pulls?
Susan Smith - UNCW
restroom only
Devon Wilde
What about family restrooms? Does anyone have those separate?
Christine Panella- Purdue
We are still contemplating having locker rooms open. Which would allow locker use
Ben Justice
https://www.stepnpull.com/
Steve Mayer-South Dakota
when are most schools planning on opening? May, June July August?
Mike Robinson
Is anyone opening their indoor walking/jogging track? (Birmingham-Southern College)
Michael Fowler
Does anyone have multiple facilities and are they rotating the usage or just staying with one
Michael Hughes - Colorado Mesa
@Devon, we don't have family restrooms
Taylor Schiller - Virginia Tech
@Steve, we are looking at an early-mid July opening at VT. That is what we are prepping for, but that can obviously change!
Susan Smith - UNCW
We have cubbies spread out
Anthony U of Central Arkansas
@Mike: Not in first phase, but discussing for next phase.
Sydney Ochoa - Cal State Fullerton
we have some lockers outside the locker room that are day use but will not be utilizing them when we reopen
Christine Panella- Purdue
we are keeping tracks closed indoors
CJ Miller - University of San Francisco, Koret Rec
USF Koret will only have locker room open for restroom/sink access. We will be sectioning off the actual locker area. Patrons will need to contact Pro Staff to schedule a locker clearing in advance if they need items—we’ve been able to do these piece-meal while the facility is closed. We have a single user all gender bathroom on our pool deck that will be available for showers/changing.
Christine Panella- Purdue
day use lockers, have a standing spot and approach locker bank area once the person in front of you steps away. Gym wipes on counter by locker area and ask users to wipe down before and after use.
Devon Wilde
June 1 - 25% on campus staff; July 1 - 50% on campus staff; August - 100% on campus staff is the goal we were told to aim for...
Sandy Corsi - Boston College
AT BC we are closing off day lockers on the floors, at least through the first couple of phases.
Christine Panella- Purdue
also for locker retrieval we use sign up genius and emailed out days/times to do curbside pick up only. We wanted to offer to graduates and those leaving campus permanently
Michael Hughes - Colorado Mesa
at CMU we aren't allowing patrons to use day use lockers (at least for now)…
Nick Lampert - CU Boulder
At CU, at the moment all lockers (day use and rentals) will be closed off until later
Duane - Queen's University
We created a request form similar to ordering something online. We receive the request, print the form, clear the locker, bag it & attach the printed form, have generic times available for pick-up, they sign the form & leave it with us
Anthony U of Central Arkansas
Our Exercise Science Dept is working on a survey for reopening. If you are interested, email Kim Eskola (kescola@uca.edu).
Susan Smith - UNCW
NOPE
Anthony U of Central Arkansas
June 8 right now.
Nick Barber
July 8 tentatively
Jacquelyn Fotino
UNH- Hopefully will find out more next tuesday
Duane - Queen's University
Ontario is TBD currently.
Stephanie Fung- UC Davis
has anyone allowed patrons to bring in their own workout items? like bands, belts, foam rollers, etc
Dave Stewart - Towson University
Nothing set yet
Jeremy C - KU
Very fluid. I would anticipate end of July or early August.
CJ Miller - University of San Francisco, Koret Rec
No, but likely August before fall semester starts.
Michael Fowler
What are campuses with multiple facilities doing are you opening one or all or just a one or two
Christine Panella- Purdue
gyms can open May 24th. We are aiming for July 6th if we can acquire all the necessary items to open safely
Michael Hughes - Colorado Mesa
@Stephanie - we have not had anyone come in with any of that equipment. However, we are offering it on our floor currently
Colleen Burford-UNC Greensboro
UNC Greensboro no date at this time
Lucas Wilson
target of June 1
Christine Panella- Purdue
@stephanie as of now, we are allowing members to bring in workout items since our equipment checkout will be closed
Stephanie Fung- UC Davis
thanks Christine!
Devon Wilde
We are opening June 1 across campus with our certain guidelines. (Which are still being finalized!)
Renee Seay - USF Tampa
From Renee Seay - USF Tampa - No definitive date at University of South Florida
Christine Panella- Purdue
is anyone closing down areas of building mid day for cleaning
Anthony U of Central Arkansas
From the local hospital's wellness center. Their info push to members.
Jan Barfield-Auburn University
No date for opening for Auburn yet
Kari Scott - FSU
@christine, we've discussed closing mid-day to deep clean
Christine Panella- Purdue
Thanks Kari!
Taylor Schiller - Virginia Tech
@Christine - I am pretty sure we are looking into a Clorox 360 and just cleaning spaces at the end of the day. I like the idea about closing parts of the building to periodically clean though. Thanks for sharing!
Christine Panella- Purdue
we are keeping bouldering and climbing wall closed in phase 1
Christine Panella- Purdue
Taylor, we are doing that at night as well! We are looking at closing sections or levels throughout day for maybe an hour time frame or however cleaning takes!
Brooke Baker
@christine- at the university of Wyoming we are going to close mid day to clean and that will be done partially by our facility ops team
Sandy Corsi - Boston College
BC will not open climbing wall for first couple of phases
Anthony U of Central Arkansas
Closed as well, but outdoor equipment will be allowed to checkout.
Lucas Wilson
SIUE - our climbing gym is closed during the summer usually, but no direction as to what that looks like for the fall semester.
Devon Wilde
Same here, Anthony. Wall is closed, but outdoor equipment can be checked out when we reopen.
Rebecca Harper
Thank you!!
Jeremy C - KU
Love the interactions!
Sandy Corsi - Boston College
Thank you!
Susan Smith - UNCW
Thank you!
Anthony U of Central Arkansas
Thank you all.
Michael Hughes - Colorado Mesa
Thank you all! :)
Dave Stewart - Towson University
Thanks everyone!
Corrine Pruett - WVU
Thank you!
Devon Wilde
Thank y'all!! Would be okay with continuing these even after opening!
Mary Todd-Clemson
thank you!!
Renee Seay - USF Tampa
Thank you all for hosting
Darren Stolz - UBC
Thanks!
Anna Champion
Thank you!!
Margaret-SIUE
Thanks everyone!!
Christine Panella- Purdue
Thank you all!
Danielle Anderson
Thank you
Lawrence Brown - Boise State
Thank you everyone!!!
Jasmine Mayes-Browning
This was very helpful! Thank you!
Jan Barfield-Auburn University
Thank you Meagan Victoria and Taylor!
Allison McCann
Thank you!
MC Martinez - Innosoft Fusion
Thank you!
Josh Davis - PSU
Thanks!