Chat Transcript
Marlene Kasman
not letting me rename Stony Brook University
Krista Herring
Would anyone be willing to share examples of newsletters?
Taylor Schiller - Virginia Tech
Hi all - Please drop any new questions and or feedback in the chat box. I will be monitoring during the call and asking questions on behalf of folks and/or calling on you for more context. Thanks for joining!
Christine Panella- Purdue
I would be willing to share our newsletter!
Rhonda Cox
UT-Austin happy to share newsletter too!
Christine Panella- Purdue
https://mailimages.purdue.edu/vo/?FileID=2814cc8e-f4d3-4e8a-9703-3df676d226c0&m=8c96947b-2265-4932-8f4d-dee228a94cd5&MailID=39465507&listid=124650&RecipientID=19179206578
De'Jha Pontoo - Univ of MN Twin cities
The link works! Thanks for sharing
Jeremy Chance - Kansas
2020 Recreation Movement
Chad Flanagan - UW River Falls
We are working together with Student Health and Counseling with a weekly newsletter.
Mackenzie Lucius - Wisconsin
We are working with our student employment office to share our virtual programming with students.
Anna Champion
Yes! We are working with faculty and staff!
Anna Champion
On student initiatives!
Amber Kavehkar- University of the Pacific
Yes @Robin we are doing partial refunds if requested and extending all others
Jacquelyn Fotino
Yes, University of New Hampshire have frozen all memberships and will be extending memberships for the duration we are closed
Priscilla Gaona
At Georgia Tech we plan to extend memberships based on the amount of days they had left on their membership the day we reopen. If anyone had circumstances where they would not be returning to campus, we created a specific refund form and will handle those on a case by case basis
Jacquelyn Fotino
for student spouse memberships we prorated a refund for the semester
Krista Herring
We are looking to start a newsletter so if anyone else is willing to share what theirs looks like I’d appreciate it! My email is kherring@uccs.edu
KP, Univ of Wisc-Superior
YES, we are doing partials as requested but offered an extension once we open. We are offering refunds but only as requested. Payroll Deduction for Fac/Staff was just stopped.
Robin Embry
Thanks everyone for the replies verbally and on the chat!
Corrine Pruett
WVU - We are only freezing/extending memberships if initiated by member (directive from University administrators).
Zena Ray
Yes University of Richmond has suspended ACH drafts during the closure of the Weinstein Center for Recreation. We are also extending memberships at the end of their term.
Anna Champion
Partial refunds and stopped payments for all members - fat/staff and community
Jacquelyn Fotino
If you use Innosoft Fusion, there support team can extend memberships during closures on their end
Mary Catherine Martinez
I can confirm what Jacquelyn mentioned about extending memberships :)
De'Jha Pontoo - Univ of MN Twin cities
Univ of Minnesota -Twin Cities has frozen payroll deduction, we are extending all paid memberships and gave members the option to request a refund if graduating, transiting from the Univ, or if they purchased a membership in March
Drew Cantwell
Drew Cantwell at LSU have been placing memberships on freeze and adding the number of days to the end of their memberships. We are also offering refunds to all non-student memberships at a prorated amount.
Jeremy Chance - Kansas
@De'Jha - Same at University of Kansas.
Sandy Corsi
Stopping all memberships as of 5/31 and refunding everyone approx. 2 months. Looking at putting grad student membership payment onto their tuition. A lot of refunds!
Taylor Schiller - Virginia Tech
@Drew - same at Virginia Tech.
Robin Embry
Jacquelyn Fotino, thanks for this info, do you have the name of anyone you have worked with at InnoSoft to extend these memberships?
Lynn Wilson
CMU has frozen payroll deduction and will push expiration dates out once we re-open. No refunds planned at this time.
Ryan Fisher - Eastern Kentucky
Are locker rentals being treated the same as memberships in regards to refunds?
De'Jha Pontoo - Univ of MN Twin cities
We worked with innosoft and they created a custom report for a query builder. We haven’t run it yet because we don’t have an end date but they were super helpful
Ryan- San Francisco State University
CSU created an executive order not to refund the fee, which has helped us with students upset.
Jeremy Chance - Kansas
Same at KU, @Rhonda. Fees aren't being refunded through Spring. Summer and Fall are up in the air.
Jacquelyn Fotino
Robin- I am blanking on her name, but let me look at some emails
Taylor Schiller - Virginia Tech
@Robin - Nina Farro at UF has working directly and mentioned on our last call that she has and let folks know to email her with any questions.
Josh Davis
MC from innosoft fusion is on this call, you can ask her for any innosoft help!
Mary Catherine Martinez
Hello :)
Josh Davis
and there she is!
Nina Farro - University of Florida
Hey MC! :)
Jeremy Chance - Kansas
@Taylor Schiller - I think it's definitely something we may be concerned with if this continues, especially as full-time staff salaries are funded through those fees.
Josh Davis - Penn State
Hello MC
Enzo Everett
S/O to Kari Scott at FSU! Good to see you (virtually!)
Krista Herring
We are avoiding refunds and instead using promo codes for members when they renew to give them a discounted rate
Victoria Roberts - Clemson University
https://clemson.zoom.us/j/99820694370
Anna Champion
MC we need Fusion at Auburn University at Montgomery!! Woohoo, thanks Victoria!
Deja’Nay Gilliam
Can you repost the link?
Deja’Nay Gilliam
For the Fusion call after this!
Mary Catherine Martinez
Thanks! I will join the next call, too :)
Lynn Wilson
where is the zoom link to stay on to talk about fusion?
Victoria Roberts - Clemson University
Zoom Link: https://clemson.zoom.us/j/99820694370
Krista Herring
Offering remote programming and the 2020 recreation movement has been awesome to create a sense of community
Megan Choiniere- Oakland University
Krista I agree 2020 rec movement has been awesome
Burt Fertguson
We closed down at mid semester, and if requested are refunding 1/2 the locker fee paid for the semester. We are giving the option to renew for the summer at no cost in order to extend their locker beyond the spring. For the fall, if back on campus we will offer those that hung in there, 1/2 off the locker rental fee for fall.
Christine Panella- Purdue
for anyone refunding locker service- i'd love to chat more outside this. We have concerns about managing refunds, retrieval of items and if people want to renew same locker upon reopening. my email is cpanella@purdue.edu
Krista Herring
We are looking into doing the promo code for our membership renewals.
Krista Herring
Our membership “year” ends August 2nd
Schafaris Turner
Was the promo code option through Fusion or another software program?
Krista Herring
Through Fusion
Mary Catherine Martinez
Fusion can handle promo codes :)
Schafaris Turner
Thank you!
Sandy Corsi
Is anyone dealing with refunds hitting the correct fiscal year budget? Our FY ends 5/31 so if we did the promo codes the discount would be on the wrong year.
Krista Herring
So our plan with the promo codes was to keep money in the budget for this FY and then next year we would just need to work on pushing for additional memberships
De'Jha Pontoo - Univ of MN Twin cities
Has anyone found a good way in innosoft to extend lockers for those that don’t want a refund?
Colin Allison
For Lockers- Has anyone have a plan on sending members their locker contents if the shelter in place order extends past their expiration date?
Krista Herring
We are doing the same thing with lockers - we are doing a promo code for a renewal of their locker in the future
Mary Catherine Martinez
Yep! Lockers are a lot more complicated since they occupy physical space and have clean-outs, etc. :)
Schafaris Turner
@De’Jha I am currently doing it individually but refunds/extensions are on a case by case basis. I am only doing it if the patron reaches out regarding it. This may change depending on how long we are closed
Mackenzie Lucius - Wisconsin
We direct those that would like their items to contact campus police.
Jacquelyn Fotino
We communicated to our locker members that they could empty their contents during a two week period, we do have someone close to the building who has allowed members to pick up contents on a case by case basis, but we also offered members the ability to leave their items until we reopen
Christine Panella- Purdue
Mackenize- does campus police go in with them to retrieve items
Krista Herring
We have set up with campus police to be able to have lockers pick up their items
Mackenzie Lucius - Wisconsin
CP - Yes, only the member is allowed in though. No guest or +1s
Christine Panella- Purdue
got it! That's a great idea
Haley Carpenter
Same at Emory, we are bagging lockers and not allowing members in the building. We meet them at the front door at a specified time.
Robin Embry
We have the same current restrictions at Stanford that UT-Austin has. Only essential staff allowed on campus and in facilities.
Nick Prante, Washington State University
WSU is looking at finding and issuing cloth masks and installing plexi
Nick Prante, Washington State University
plexiglass screens at computer stations
Corrine Pruett - WVU
WVU - I sent out an intent to return form to get an idea of who would be available. Happy to share, PM me your email if you'd like it! Other than that I have been tasked with putting together a comprehensive re-open checklist.
Mary Catherine Martinez
I was just on a call with Becky from U Arkansas and they are also doing quite a lot of student training these days. :)
Christine Panella- Purdue
We are looking at potentially eliminating cash handling for all services. Other areas on campus have started doing that at Purdue prior to this. Is anyone else debating this?
Rhonda Cox - UT-Austin
UT RecSports is cashless
Colin Allison
At Santa Clara- We were looking at going cashless before all this started and now its been acceralted
Jeremy Chance - Kansas
@Christine - Cash only is a really good idea!
Dave Stewart - Towson University
We do not take any cash
Oscee Wheatfall III - Texas A&M
At Texas A&M we were open for a while during the initial days and we went to a cashless operation
Stephon Porter, UofSC
Has anyone had conversations about biometric scans for patrons once an opening happens? If so what were those conversations like? We are trying to find some direction on facility access
Chad Flanagan UW-River Falls
Anyone thinking about or going to be limiting the number of participants in the facility?
Sandy Corsi
We do not take cash.
Colin Allison
For the ones that are cashless- do you accept campus cash at your stations?
Mackenzie Lucius - Wisconsin
We are considering eliminating allowing sponsored guests to enter the facility. Currently members are allowed to sponsor 3 guest per visit.
Amber Kavehkar- University of the Pacific
Fusion App also has a barcode scanner function for ID Cards we are trying to set up
Priscilla Gaona
At Georgia Tech is cash free too!
Josh Davis - Penn State
Penn State- we stopped cash handling 2 years ago
Julie - UW Seattle
We have been cashless at least 2 years
Anna Champion
Migrating to cash free!!!
Ryan- San Francisco State University
Cash Free is AMAZING
Dave Stewart - Towson University
Yes, we accept "retail points" which are linked to the Students ID
Christine Panella- Purdue
glad to hear everyone is loving it. I hope to be there soon!
Marion Spearman - Georgia
If you have removed cash, are you still taking credit cards?
Eleanor Crofford - Old Dominion University
what is the company that manufactures to cash to card machine?
Taylor Schiller - Virginia Tech
Yes - we only take credit cards and HOkie Passport money at our desk
Josh Davis - Penn State
all of our sales staff take PCI compliance training
Mackenzie Lucius - Wisconsin
PCI is a mandatory training for all of our student employees that handle credit cards.
Julie - UW Seattle
Full time staff are PCI trained. We are hoping to get our students PCI trained as soon as we can.
Melanie Alverio Rowan University
online PCI compliance training
Jacquelyn Fotino
At UNH, all students take PCI training and sign the PCI Compliance form
Josh Davis - Penn State
also, we have a front facing credit card machine, so our sales staff never handle the credit dard
Christine Panella- Purdue
same with us Josh. we don't ever touch CC's
Dave Stewart - Towson University
same as above
Colin Allison
At SCU- we put together a PCI training to all our student staff that handles credit cards must go through
Priscilla Gaona
campus PCI compliance training as well
Colin Allison
We are looking to move to customer facing payment terminals
Kari Scott - FSU
Ours is on CANVAS as well
Matt Collum
Cashless > all else … makes things much easier to handle
Priscilla Gaona
At Georgia Tech, we also have customer facing terminals. but we do over the phone payments, so we still require our students to do the online campus training for PCI
Schafaris Turner
Does anyone use freedom pay as their CC terminal? Our issue with going cashless is randomly, the cc terminal freezes.
Christine Panella- Purdue
yes we use freedom pay!
Matt Collum
cashless helps with less transmission of viruses/sickness as well
Jeremy Chance - Kansas
KU uses FreedomPay as well!
Schafaris Turner
@Christine @Jereny does your terminals freeze? If so, what do you do in this situation?
Nick Prante, Washington State University
Anybody worried that cashless is less inclusive to the poor?
Schafaris Turner
@Jeremy*
Nina Farro - University of Florida
@NickPrante Yes
Christine Panella- Purdue
yes our terminals freeze often
Christine Panella- Purdue
we have to reset when it occurs
Jeremy Chance - Kansas
@Schafaris I think any issue we've had with FreedomPay has been due to our university IT issues.
Nina Farro - University of Florida
IT turned down my request for FreedomPay
Priscilla Gaona
at GT people can pay with their BuzzCard IDs. So we have a BuzzCard terminal where anyone can put their cash on their card then come to the desk to pay (if they only have cash)
Lindsay Walker
Change of topic: At Stanford, we have debated removing equipment lending. Lending Basketballs and rackets, currently is done at the front desk and we want to limit shared equipment. Anyone else thinking of moving in this direction?
Christine Panella- Purdue
we stopped equipment rental before we closed, except towel service
Jeremy Chance - Kansas
KU was planning to suspend all equipment check-out, but we closed the facility indefinitely before we were able to implement.
Meghan Pynnonen- Grand Valley State University
Suggestions for how would you handle cashless for any daily users if they wanted to come in and pay a daily user fee, but did not have a credit card.
Mackenzie Lucius - Wisconsin
Cashless also reduces the risk of robbery. Not having a couple hundred dollars at the desk is a solid talking point when making a proposal to admin.
Matt Collum
@mackenzie good point
Ron Siliko
does anyone include bundled program services that customers get as part of their membership
Colin Allison
At SCU- for annual Alumni memberships, we bundle in an unlimited fitness class pass as an incentive
Taylor Schiller - Virginia Tech
@Ron we have thought about it for our group exercise and our memberships, but because we use Fusion, our lockers and towels are offered as services, we cannot bundle those in.
Corrine Pruett - WVU
WVU - We are implementing court monitors (student staff position)
Lindsay Walker
We thought about a court monitor as well.
Bemidji State University
They are just going to move to the parks... I already see them playing basketball... not practicing safe distance.
Jeremy Chance - Kansas
KU Rec Services was planning to raise our basketball goals to take those all offline.
Kari Scott - FSU
We have court monitors! They keep score of games and get the pick up games moving so new groups can get on and play. Winner stays, loser walks
Jeremy Chance - Kansas
That was before we officially closed; I would imagine we implement the same when we reopen, assuming physical distancing limitations.
Robin Embry
Welcome to the new normal folks!
Nina Farro - University of Florida
Is anyone considering continuing virtual programming in the fall?
Christine Panella- Purdue
we are Nina
Mackenzie Lucius - Wisconsin
We are Nina
Nina Farro - University of Florida
Nice!
Christine Panella- Purdue
We are looking to sustain virtual programming from here on out and taking this as an opportunity to expand services.
Taylor Schiller - Virginia Tech
I think that is the route VT is going to go in as well^^
Jamie Grenoble - UW-Milwaukee
@Nina we are as well. We had a virtual meeting this morning with our chancellor and it looks like we may be doing at least a hybrid of classes in the fall - online and in person (if allowed)
Jeremy Chance - Kansas
@Nina - We've considered offering a few remote classes when we reopen.
Jeremy Chance - Kansas
A small handful.
Sandy Corsi
Prior to closing we closed basketball, tennis, racquetball, squash and all group fitness classes. Depending on when we reopen, we will do the same. We will have students go through the building monitoring. We are also looking at not checking things out for loan for a while.
Christine Panella- Purdue
we also removed all outdoor nets and basketball hoops. So we have eliminated both and upon reopening does not necessarily mean we will open that back up again
Schafaris Turner
How are people handling their tracks and pools (if we can reopen)?
Marion Spearman - Georgia
Does anything have a target reopening date in mind yet, or are you awaiting guidance from your schools?
Jeremy Chance - Kansas
Waiting on guidance from the university administration at KU.
Lynn Wilson
Our campus is hoping for May 1. We shall see.
Dave Stewart - Towson University
No opening timeline yet
Jacquelyn Fotino
still waiting at UNH, the decision for summer program is estimated to happen by May 15
Matt Collum
@Marion - have to wait for University guidance, who has to wait for Governor guidance
Schafaris Turner
Waiting on guidance from campus (SJSU) but we’ve talked about September
University of Cincinnati (Emilie Fleming)
how would you get them out?
Stephon Porter, UofSC
Has anyone had conversations about biometric scans for patrons once an opening happens? If so what were those conversations like? We are trying to find some direction on facility access
Robin Embry
No opening timeline for Stanford as of yet.
Natasha Davila- Colorado State
Likely not reopening over the summer since classes are all online and online students do not pay fees.
Christine Panella- Purdue
Purdue has no open time frame either
Jamie Grenoble - UW-Milwaukee
Our safer at home order was extended to May 26th so it will be at least until then
Erin Wells - UT Austin
Some schools have tried one in one out and the lines outside where not good
Nick Prante, Washington State University
WSU has talked about 1 in 1 out system, but has not committed to implementation at this point. Will base off Governor’s guidelines when we can reopen
Anthony U of Central Arkansas
Our Wal-Mart went with sq ft to number of people, where it would be more than 6 feet. Let in all at opening and one in and out, once capacity reached.
Haley Carpenter
University Admin. will be making the call for us. Campus is closed for the whole summer, fall semester is tbd.
Enzo Everett
Noonball... the bane of my existence...
Colin Allison
At SCU- We had a live facility counts feature that we will use once we reopen to inform members of our numbers? Example here- https://www.scu.edu/recreation/facilities/headcounts/
Corrine Pruett - WVU
Has anyone began surveying members to see what they would be looking for in a re-open? (full vs. partial service)
Nina Farro - University of Florida
Yes, Teresa. Our variety of services is a key selling point
Jeremy Chance - Kansas
@Colin - Unfortunately looks like we need a scu.edu e-mail address to view.
Nina Farro - University of Florida
Not yet, Corrine but great idea
Nina Farro - University of Florida
Has WVU sent out any surveys?
Jeremy Chance - Kansas
Hoping @Beth Keith can jump in there!!!
Corrine Pruett - WVU
@Nina - We have not but I would like to, even just to give them a space to be heard with regards to what they would be expecting/hoping for with a re-open
Matt Collum
#FreeBeth!!
Colin Allison
Forgot we put that lock on it.... If you want to take a look at it, email me at callison@scu.edu and I'll share you a view.
Jeremy Chance - Kansas
@Colin Thanks!!
Victoria Roberts - Clemson University
Zoom call after this! https://clemson.zoom.us/j/99820694370
Christine Panella- Purdue
YES TO #3!!!!!
Jeremy Chance - Kansas
It's just nice to see the NIRSA Fam faces since we can't meet in Phoenix!
Roger Watson
Thanks everyone.
Taylor Schiller - Virginia Tech
I would love to chat with you all again!
University of Cincinnati (Emilie Fleming)
not sure if everyone has seen this, pretty general: https://apps.npr.org/documents/document.html?id=6840714-Guidelines
Matt Collum
collumm@bc.edu … If anyone has ideas that they want to bounce around, feel free to reach out!
Lawrence Brown
Thanks everyone!
De'Jha Pontoo - Univ of MN Twin cities
This was great I really appreciated this!!
Victoria Roberts - Clemson University
https://clemson.zoom.us/j/99820694370
Robin Embry
Thanks everyone!!
Anna Champion - Auburn University at Montgomery
Yes!! Thank you!!
Deja’Nay Gilliam
YES to #3!
Dave Stewart - Towson University
Thanks everyone!
Zena Ray
Thank you so much everyone for this information. Very helpful. Zena Ray, University of Richmond
Beth Keith
Thank you all for freeing me!
Anthony U of Central Arkansas
Thank you for hosting. Wash your hands.
Madison Robbins -TAMUCC
Thank you all!
David Troy
Thank you!