Liz Rosenberger - Assistant Director of Strength and Conditioning, UNC Charlotte
Tabbitha Ashford - Assistant Director of Recreation and Wellness, St. Edward's University
Blake Covington here from UNCA. Coordinator of Aquatics and Fitness
hi All - Wendy Comfort from the University of North Texas. Sr. Assistant Director of Fitness & Memberships
Rusty Caldwell, Coordinator Programs, University of Akron
Kevin Bretting, Fitness Coordinator at The University of Wyoming
Erin Maurno, Syracuse University, Group Fitness Coordinator
Lauren Dalton, Assistant Director Fitness and Wellness of University of Connecticut
Hello from Austin Peay!
Hello. Karen Howell, Associate Director Recreation Services - Lafayette College
Alina Cioletti-Assistant Director of Fitness and Wellness, Longwood University
Courtney Rorex, Fitness Coordinator, University of Houston
Hi All. Rachel Lunn from Queen's University, Special Projects Assistant, on behalf of Gareth Cunningham - Associate Director of Recreation & Active Living.
Tami Reilly - Director of Fitness & Wellbeing, Quinnipiac
Cali Tolbert, Fitness and Wellness Coordinator Aztec Recreation, SDSU
James Hauser from West Chester University of Pennsylvania
Lindsay Brookey - AD Fitness and Wellness, UNC-Chapel Hill
trying to figure out exactly what to do!
Hello, Ashlea Rosenbaum Fitness and Wellness Coordinator Texas A&M University- Corpus Christi.
laura fitzgerald -AD Fitness & Wellness Stony Brook University - NY
Streaming live fitness classes on Facebook Live, on Instagram, editing shorter videos for workouts, tips and tecnhiques, Friday-5 min yoga flow
Chloe Cole, Assistant Director of Fitness & Wellness, University of Pennsylvania
We have been offering online workouts and recorded classes on social media
ODU- live IG and zoom classes weekly. Staff can also submit to us at home workouts to be posted on social media and recieve pay for their hours making those videos
Michael Reno-Senior Director West Chester University
00:35:26Dean Bowen- Worcester State U
some organic virtual classes from our own instructors, sharing other "branded" free resources, created a webpage for resources
working on virtual fitness classes and "talk to a trainer" sessions....cannot allow students to work remotely so navigating the capacity of both
Currently offering daily fitness challenges via social media. Trying to establish virtual fitness offerings.
Devan Martinez, Fitness & Facilities Manager University of Richmond!
Good Morning! Tracy Carr from Texas Southern University I hope everyone is having a great morning!
At Elon, the time that we are going to be doing online academic classes keeps getting extended, so as it started as just a 2 week thing, it has turned into much more… so we are figuring out as we go as well!
Melissa Wessel, Assistant Director of Fitness, Seattle University Recreation
We have some good practices in place with online trainings for our instructors and PT’s, but what we are doing to engage participants is currently quite broad
Offering Zoom live Group Fit classes and updated our website to provide links on How to Exercise at Home
Laurie Wright, Fitness & Recreation Program Coordinator, University of Toronto Scarborough.
I can go next
our trainers are coaching clients via video chat - does not count towards their paid for sessions
YouTube, Facebook, Zoom, or Instagram? Pros and cons of each. Why did you decide on one or the other?
does anyone use a fitness tracking app for participants?
00:37:40Ashley Artist - Iowa State
we have a live fitness class schedule and instructors teach 30 minute live classes on our instagram at scheduled times
We use zoom and record each session so we have a library of fitness videos/classes
Overview of the day: Starting with GF, then moving into Small Group Training, Personal Training and ending with some administrative stuff!
At Texas Southern University, We have started using Zoom to do our at-home GroupEx workout classes virtually.
could you all put together a summary list of what each school is doing? or send out the recording of the zoom meeting. thanks
We use IG and Facebook to post our stuff to - some will be posted to our webpage as well
We have not done “live” classes yet
We have even created a schedule so that instructors know when to teach and it allows the students to chime in as well
00:38:56Dean Bowen- Worcester State U
We use Zoom as our University has upgraded the license (unlimited people on, downloadable, and easy to go live on FB and YouTube)
I’m really struggling with that over saturation piece!
Do we recreate the wheel? I’m not sure
Yes - because I have heard from our students that the like to see a familiar face!
They like to see “their” GFIT Instructor!
How is everyone virtual streaming GX classes with music? Are you using non copyright music or not using music?
We have 2 fitness classes / day through Facebook live from instructors from their homes. The personal touch is nice for our students and community. Also doing a 14 day challenge with outdoor workouts with prizes for our students, especially those students who are still living on res.
Yes, keeps a sense of normalcy for the participants to take a class from their favorite in person instructor!
I struggled with that and still do---what I feel is priority is offering a campus community connection that our students/staff have with our fitness team-so it feels important to put offer original content. We re starting out about 10 classes a week and something fitess/wellness posted daily on IG
Virtual classes help maintain community on your campus which promoting other resources can't provide. More importantly, virtual classes provide instructors opportunities to get paid.
Hi everyone! Here at UTRGV we are hosting 8 virtual group fitness classes via ZOOM. PT will be reaching out the their clients via ZOOM this week too.
We are not allowed to pay any students
I am paying my students to teach their class via zoom
We will have to measure analytics and participant response to see if we increase or not
At Texas Tech similar time everyone else: zoom gx, trainers working with clients not counting paid sessions yet,April challenge-“Your Health Our Priority”, PT and GX practical courses online, additional resources online
Zachary Hammerle- Assistant Director Western Oregon University. Everyday work outs on IG live, student taught. We also just gave the campus community free Fitness on Demand Content so they can do workouts they would like at home anytime. All free for students and non members with WOU emails. Super great tool.
We have been promoting our Fit Tips social media campaign which is a combination of pre-recorded video workouts/fitness tips and have a virtual class every Friday via Facebook live, Instagram etc. Would be curious to see how Zoom platform is working for the virtual classes.
We reached out to our FitPass holders already and took the top four requests for our group fitness formats and instructors for LIVE classes. We want to help them continue to connect with their favorite instructors in order to help them not have so much disruption during this time.
At TTU we are also having our employee meetings with zoom
We have LesMills options available for everyone, which were classes we already offered at our facility. We have our personal trainers and some of our other instructors giving sample workouts (short videos) and posting on our Instagram page
We are working to provide more quick content via social media. We aren't able to pay students during this time and are providing refunds for fitness passes or extending expiration dates. We have provided the free LES MILLS classes to our fitness pass holders as well.
is anyone using third party app through zoom for closed captioning? We at Stony brook are trying to be inclusive however struggling to make the CC work via zoom
For those that had paid passes for group fitness are you now offering them to the entire campus community? If so, did you do a prorated refund?
00:45:30Brooke McCall- Chico State Wildcat Recreation Center
What kind of participation is everyone seeing with their platforms? There is so much information streaming out to folks- how do we pick the most relevant?
GW did a prorated refund for the GF pass for students
Is anyone doing the 2020 Riddle and Bloom Recreation Movement? We have not yet decided Thoughts on it?
All of our classes were paid however now we are offering all free classes on instagram
We did pro-rated refunds for our fit passes, only sent out the Les Mills videos to pass holders (under guidance from General Counsel) but are giving live Zoom links to whole campus community
Scott, we are not offering the classes for the entire campus, only the paid fit pass holders.
UGA is doing pro-rated refunds for group fitness pass holders.
UPenn did prorated refunds as well
WebEx has great closed captioning
@Scott we're offering prorated CREDITS on people's account to use towards a future recreation purchase, unless they ask specifically for a credit card refund
00:46:30Dean Bowen- Worcester State U
zoom will transcript your video
we have had over 1800 participation on instgram in 6 days
We have been streaming via Zoom to our community. So far we’ve had a nice amount of class attendees and having our recreational staff attend as well. It has been successful with everything we are enduring at this time.
yes - they are free now. We are creating virtual ones
Not as of now lol
Does Webex do closed captioning auto or pre recorded?
Nope, providing refunds since we hadn't started our second session yet.
Still offering Pink Gloves Boxing Virtually
Not currently, but it is still offered.
Yes! We're doing a walk to run program that I'm personally guiding with check ins and virtual coaching
00:49:18Dean Bowen- Worcester State U
only PGB, no other group training. Refunded other paid members
Working through our Pain Care Yoga Series Group
IGTV works best for us at UH. We are able to interact our instructors and trainers by having them record videos from home, which still allows them to get paid. We’re averaging over 1,000 interactions on our iGTV videos that we post 3x a week
Giving all PT and SGT training participants the option to join our private facebook group for access to zoom and other information. Sessions on hold until we re-open.
Has anyone gotten legal permission to do online training or offerings through their University General Counsel?
We are offering 2 group training classes per week: Boxing Skills & Functional Strength via ZOOM. PT accounts are frozen until we reopen.
I checked with General Counsel before sending out the Les Mills link, they advised that we could only send those out to paid pass holders, but they said we were allowed to do live classes for everyone with our own instructors
We are hoping to offer virtual fitness & lifestyle consultations for our students at no cost. These would be chats only, no exercise design.
I know CrossFit would waive affiliation fees for universities, but I am unsure if they still do that.
How are people going about filming videos while being conscious of social distancing and stay-home orders but also being consistent with filming style? Especially If students are involved?
We are doing our paid programming for SGT via Zoom and if someone doesn’t want to continue we allow them a refund or partial refund (depends on the program and length)
I film them in my garage.
@Shelby, we are allowing students to record from home, but I’ve provided them with strict guidelines for filming for consistency.
we are told to distance yourselves to sending out other links to other apps
F45 corporate is offering $49.99 at-home memberships, I'm not aware of the collegiate licensing agreements and whether or not that is available to any institution that has F45 at their facility
CWRU: we have some: https://case.edu/onetoone/sites/case.edu.onetoone/files/2020-03/Virtual%20Workout%20Options.pdf
Our campus has issued a stay at home order and no one is allowed on campus so all of our filming is being done by instructors at their homes/apartments
I'm filming videos on my own in my living and garage
I have required our instructors to do a zoom with me so I can approve sound and video quality.
filming them in my basement
as well as backyard
Same here everyone is filming their classes from home.
We filmed outdoors using tripod and phones.
We pay our instructors one hour non-instructor rate to practice filming in the location they will be in to be sure it is ok
How are you collecting video content from your individual staff?
how much is a professional zoom account? is one required do to these live?
Filming from home as well with a tripod and quality area.
I do a pre-test with them, but also give them guidance about not filming any identifying pieces of their homes or outsides of their homes so no one can be creepy haha that’s my biggest worry with public Zoom links
Giving students control at home for content. Just covered some particulars for consistency.
Does anyone edit the videos before they post them? If so, what software are they using and how much edititng are they doing? Are you adding music? If so, where are you getting royalty free music?
When you do live virtual classes, is there a worry about what could potentially be happening in the background? A concern thats been brought up is we don’t know if something will randomly happen in the background of a live feed that’s not appropriate
^^ yes what is everyone doing in regards to music ?
A couple questions about zoom... how are your instructors playing music? how are you marketing the classes? are you having a password to try to regular/keep the privacy of instructors or keeping them totally opne?
Has anyone figured out how to play music via zoom? We are having trouble playing music while doing the workouts
No editing, all our classes are live.
I chatted with Zumba, they are cool as long as it’s not on IG or FB live, but Zoom is good.
I know for HIGH Fitness and Zumba, they are not allowing instructors to record and post their classes, they are only allowing instructors to live stream
we have music in the background of our Instagram classes and one class got flagged and they didn't let it stay up after the live was over
spotify - it is okay for them to use personally, but using for publishing is not allowed
For IG we use SparkCamera and CutStory. The apps could be used for short quick exercise tips. On SparkCamera you can pay 1.99 for their music. They have fitness style music.
Zumba is catching people on FB and IG. They have a team monitoring all of that very well.
YouTube has options for Copyright Safe Music. https://www.youtube.com/channel/UCht8qITGkBvXKsR1Byln-wA
I have found the quality of music isn’t great even when played through your computer. That has been my experience. Plus it isn’t recorded on the zoom meeting links that is sent out.
At the start of our videos we tell participants to choose their own music and have linked our own curated Spotify playlists
Are you all asking your instructors if they want to do live classes or are you requiring it?
I ask for preference
There’s a setting where you can play the music from your computer through zoom - so it comes through super clearly and then using AirPods will bring the mic in super clearly!
I asked for volunteers and got more than I needed
Asking. For ALL media content - pre-recorded and live.
I’ve asked for volunteers and what their preference is for the format that they teach
I actually use YouTube instrumentals and have the queue their playlist to keep the flow consistent. We test this 10 before class with quality, and clarity.
thanks everyone, I feel the same about this
Is anyone doing text / email memos daily or multiple times day? Kind of like "move breaks"? or social media contests to keep people engaged?
01:02:57Brooke McCall- Chico State Wildcat Recreation Center
At Chico State we have been posting daily workout suggestions, nutrition and cooking tips and wellness suggestions. Usually once per day but sometimes twice.
Here’s the setup instructions for Zoom with AirPods and utilize the computer music.
we have yes, moved to emailing to book sessions and then we will do zoom consultations
At Humber College - at the moment our trainers do online oaching if their clients want it - but we are not deducting from paid sessions right now.
UT Austin is doing this same process with our personal training clients.
01:05:17Brooke McCall- Chico State Wildcat Recreation Center
Does anyone else use Trainer Metrics?
We have moved all of our trainers onto Kinduct. We are providing some workouts for a clients but not charging them for these sessions.
For those doing online Training, did you begin new pricing structures?
We are doing sessions via zoom and deducting sessions. If they don’t want to do that our trainers are giving free written workouts. If they want neither, their sessions can be rolled over until we open back up.
GW uses Trainer Metrics, but only for in-person sessions. Haven’t done it virtually yet
Sorry joined late. I was wondering if anyone is using IGTV to post live/pre-taped videos? Experienced any music restrictions?
ours were only guaranteed 10 a week
our HR department has not been able to answer that question for us
but now they are home
We are continuing to pay all of staff
we pay them based on avg hours worked over a 2 week span
we are paying our staff their average weekly hours since January
this will continue until we are open again
If you are offering virtual personal training, have you adjusted pricing?
Same for us - can not make more - we are able to pay an average number of hours that they have been working
TAMUC is paying our staff 10 hours per week to complete online education modules with topics like Fitness, Leadership, Development etc.
we don’t charge our students to partake in our “wellness coaching” Program
Similar for us
but ours are not students
just paying average wages over the first two months until the end of april
01:10:30Dean Bowen- Worcester State U
only paying if they can offer a class/deliverable/etc.
For those who are paying students to create videos to be posted, are you paying for just the time it takes to create the video or any additional time for editing?
You can put the payment information on Fusion
Woof - fusion online
You can use the online portal through Fusion
Same…We can’t accept new clients at NC State
we also aren't taking new clients at this time but our accounting team is looking into options for this
Depends on the legal your university
no new clients at this time for us
We at Maryland are paying them for video length + 15 min of prep time. They would be paid pretty much the same for a live class
I am not accepting new clients due to not being able to do fitness assessments on new clients.
So if they submit a 30 min video, I enter 45 min on their timesheet
What do Personal Trainers do in place of the in person fitness assessment when you take on new clients?
we created a comprehensive online questionnaire that replaces the assessment and initial interview
01:13:13Dean Bowen- Worcester State U
no new clients, suspended training at this time
we also will be creating a comprehensive online health history questionnaire and including that with an initial consultation via zoom to take the place of an in person consultation/assessment
We are only paying students for what they are working remotely. Same pay as if they were on campus. If they are not working they are not getting paid. This our campus standard for all student employees.
No new clients, extended expiration dates of sessions, for clients that want to continue PT are doing written workouts/Zoom consultations/videos to safety& proper equipment use - UT Austin
no discussion has come down from top yet for us
Waiting to hear from the top
01:18:54Dean Bowen- Worcester State U
only GX class membership refunds, PT just extended, Fitness Ctr memberships will be extended (there is no where else to go now- so no point). IF requested, we will address and maintain their business
We gave pro rated refunds for the fit pass, and then for PT we extended expiration dates (the preferable option) and then giving refunds if the client asks. But that was the overall decision we made as a department.
No refunds asked for on our end yet - we extended expiration dates on PT packages, and are giving a quarter of Group Fitness classes for free for those who currently have a package (SU classes are drop in for free or a one time fee to be able to pre-register ahead of time)
We refunded ALL of our Pass holders for mid-March through the end of the semester. For those who have reoccurring monthly CC, we refunded for 1/2 month and suspended card changes for months moving forward - UT Austin
Refunds - for PT - only if they are asking for them - can only do if they paid with a credit card - We can do credit card refunds remotely
We're accepting refund requests for program registrations (massage therapy, personal training, small group training, etc.) through tomorrow. After that credits will be applied to accounts.
We are only giving refunds based on requests. For those that wish to move it to future sessions (small group training) we are doing that. At this point I believe we have issued 10 refunds. For PT sessions, we are giving clients the choice to do virtual classes or for them to pause their account.
PT in non-refundable…PT accounts are frozen until we open. Those who need a refund due to special circumstances…we will take it case by case.
No refunds right now. We are adding days or months to their membership expiration depending on when we reopen. If they would like to cancel then we cancel.
On the topic of refunds, are any universities dealing with large level refunds as in recreation fees students pay
We offered a refund to graduating students and offered a full session group x class next term to those returning. This is a great deal because it is double the value.
extending prepaid memberships for the amount of days we're closed. No autodraft memberships will be billed this month. being pretty accommodating to anyone who actually reaches out to us.
We're doing the same as Erica; credit refunds when possible and prorated credit card refunds if they specifically ask for it.
at PSU the university decided NOT to assess the Rec Fee for students for Spring Term
In terms of refunding student fees, we’re getting some pushback because we allow students to purchase significant other memberships for those in our families, so they can get those refunded but they don’t get their own fees refunded. But unfortunately refunding student fees/tuition is a president-level decision that has not been made yet
01:22:53Dean Bowen- Worcester State U
no student fee discussion yet, only room/board
GW batch refunded all student GF passes (pro-rated for the rest of the semester) and paused all memberships
If you’re using a promo code, you can’t control WHO uses it though…people can give it to their friends
you can assign individual codes to each user
UTC is NOT refunding the recreation fee, however, the university has pro rated the housing, meals etc to refund to students.
Thank you! It was super helpful!
you can limit the number of promo codes available as well
Thank you! Definitely took ideas away!
Thanks for the conversation! This was super helpful - cannot wait for the next one!
Thanks so much everyone!
Very helpful! Thank you!!
Thanks for facilitating! NIRSA is the best :)
This was great! Thanks!
Thank you! :)
By all!!! Stay sane
Thanks for all of your feedback, it was very helpful! Thank you so much and prosperity to everyone.